Clinic Receptionist - Customer Service Apprentice (Aesthetics)

MEDIZEN LIMITED

Mere Green, (B74 2UG)

Closes in 17 days (Friday 27 March 2026)

Posted on 9 March 2026

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Summary

A welcoming and highly professional aesthetics clinic based in Sutton Coldfield is seeking a Customer Service Practitioner Apprentice to join their dedicated reception team. The company prides itself on delivering exceptional customer care and helping clients feel confident and comfortable from the moment they walk through the door.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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The company will review the wage on successful completion of the apprenticeship.

Training course
Customer service practitioner (level 2)
Hours
Mon 9am-5p.m; Tues/Weds/Thurs 9am-8pm; Friday 9am-4pm; Sat 9am-3:30pm - Saturday/Evenings On Rota

40 hours a week

Start date

Wednesday 1 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a fantastic opportunity to gain hands-on experience in a busy clinic while working towards your Level 2 Customer Service Practitioner qualification. As the first point of contact for our clients, you will play a key role in creating a warm and professional experience.

Duties Will Include:

  • Greeting clients in a polite and professional manner
  • Answering phone calls and responding to email enquiries
  • Booking and managing appointments using our online system
  • Processing payments and handling transactions
  • Maintaining client records accurately and confidentially
  • Keeping the reception and waiting area clean and presentable
  • Supporting the clinical team with administrative tasks
  • Promoting services and special offers where appropriate

Where you'll work

Suite A, Astor House, 282 Lichfield Rd,
Mere Green,
B74 2UG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NVQ TRAINING CENTRE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Requirements

Essential qualifications

GCSE or equivalent in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Organisation skills
  • Presentation skills
  • Team working

Other requirements

  • This is a client-facing role, so confidence and professionalism are important
  • The clinic can be busy at peak times, so you must be comfortable working in a fast-paced environment
  • Evenings and Saturday working will be required
  • You will be handling confidential client information, so discretion is essential
  • A smart and professional appearance is expected at all times
  • Travel to Sutton Coldfield should be considered before applying

About this employer

MediZen Ltd has been involved in conducting clinical trials since 2004, across a range of procedures and product types including toxins, dermal fillers, injectable submental fat reduction, fibroblast implantation and LED Phototherapy Treatments.

https://www.medizen.co.uk/ (opens in new tab)

After this apprenticeship

This role offers the potential for a permanent position upon successful completion of the apprenticeship, with opportunities to progress into senior reception or clinic coordination roles.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC2000019973.

Apply now

Closes in 17 days (Friday 27 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.