Customer Service and Print Apprentice

PROFESSIONAL APPRENTICESHIPS LTD

Bristol (BS9 3DH)

Closes in 20 days (Monday 30 March 2026)

Posted on 9 March 2026

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Summary

Are you tech-savvy, creative, and looking for a hands-on career? This is an entry point into the professional print and design industry. You will balance top-tier customer service with learning the technical behind-the-scenes work that keeps our business running, from managing high-end ink supplies to producing professional-grade print media.

• Wage:

  £18,500 a year

  Check minimum wage rates (opens in new tab)

  Competitive Pay: Starting wage of £18.5k yearly with a view to look increase when apprenticeship has finished.

• Training course: Customer service practitioner (level 2)
• Hours: Monday to Friday 9am to 5pm.

  37 hours 30 minutes a week

• Start date:

  Monday 6 April 2026

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

• Print Production: Learn to operate and maintain professional printing equipment and finishing tools (binding, laminating, and precision cutting).
• Customer Support: Assist local retail and business clients with print requirements, photo processing, and document services.
• Inventory Management: Help manage stock levels for ink cartridges, toners, and stationery, ensuring our customers always find what they need.
• Digital Prep: Learn to prepare files for high-quality output, ensuring correct formatting and resolution.
• General Operations: Assist the Director with daily tasks to ensure the shop remains organised and efficient.

Professional Training & Development

We value potential over pre-existing mastery. We will provide full, comprehensive training on the professional software we use daily, including:

• Adobe Creative Suite: Mastering the essentials of Photoshop, Illustrator, and InDesign for creating print-ready artwork.
• Specialist Print Software: Learning the "RIP" software that communicates with our high-end machinery.
• Colour Management: Understanding the science of translating digital designs into perfect physical prints.

What We Are Looking For

• Creative Interest: A natural interest in design, photography, or technology is a huge plus.
• Reliability: You’ll be a key part of a small, dedicated team, so punctuality and a positive attitude are essential.
• Communication: A friendly, professional manner when helping our regular local customers.
• Eye for Detail: Precision is everything in printing; you should be someone who notices the small things.
• The Basics: Strong English and maths skills (typically GCSE Grade 4/C or above).

Where you'll work

14 Canford Lane
Bristol
BS9 3DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PROFESSIONAL APPRENTICESHIPS LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Customer Service Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Requirements

Desirable qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

About this employer

Finding a printing shop in Bristol that combines quality, speed, and friendly service can be tricky. We make it simple. Our local team provides reliable printing and ink solutions with a personal approach. We have been helping businesses and individuals with print since 2008.

Company benefits

Supportive Environment: Receive direct mentorship and training from Company Directors

Career Path: Clear opportunity for permanent employment upon successful completion of your apprenticeship.

After this apprenticeship

Progression and development are key to this role, and you can look forward to exciting opportunities beyond the apprenticeship for the right candidate.

Ask a question

The contact for this apprenticeship is:

PROFESSIONAL APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC2000019963.

Apply now

Closes in 20 days (Monday 30 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.