Pharmacy Counter Assistant Apprentice
Jenar Pharmacy
Liverpool (L12 0NB)
Closes in 13 days (Monday 23 March 2026 at 11:59pm)
Posted on 9 March 2026
Contents
Summary
Jenar Pharmacy are offering a unique opportunity for a dedicated individual to become a Pharmacy Counter Assistant, where they will receive high-quality training and learn a wide array of lifelong skills. Upon completion of your apprenticeship, you will also receive a qualification in Level 3 in Customer Service.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, a week.
40 hours a week
- Start date
-
Monday 30 March 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Job Description: Medication Counter Assistant
Responsibilities:
- Welcome and assist customers at the pharmacy counter in a professional manner.
- Provide advice on non-prescription and health products after training.
- Manage stock: receive deliveries, check expiry dates and restock shelves.
- Operate the till and handle payment accurately.
- Maintain a clean, safe and organised work environment.
- Follow all confidentiality, data protection, and General Pharmaceutical Council Standards.
Where you'll work
Langley Close
West Derby
Liverpool
L12 0NB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HUGH BAIRD COLLEGE
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Training will be delivered work-based with the tutor attending the workplace
More training information
Hugh Baird College are a leading provider of apprenticeship training in the Liverpool City Region. Hugh Baird College is proud to rank in the top 5% of general further education providers in England for apprentice achievement.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
About this employer
At Jenar Pharmacy, we’re committed to putting your health first. As your local independent pharmacy, we offer a wide range of NHS and private services with a personal touch. From expert advice to convenient prescription services, we’re here to support you and your family’s wellbeing every step of the way.
After this apprenticeship
Upon successful completion of the apprenticeship employment opportunity post the end of apprenticeship.
Ask a question
The contact for this apprenticeship is:
HUGH BAIRD COLLEGE
The reference code for this apprenticeship is VAC2000019921.
Apply now
Closes in 13 days (Monday 23 March 2026 at 11:59pm)