Apprentice Receptionist/Administrator
Cedar Medical Practice
SCUNTHORPE (DN16 2AB)
Closes in 13 days (Tuesday 24 March 2026 at 11:59pm)
Posted on 9 March 2026
Contents
Summary
Cedar Medical Practice are looking for a bright, forward thinking, enthusiastic individual to join their very busy and friendly team.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, shifts to be confirmed.
30 hours a week
- Start date
-
Monday 30 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To provide administrative support and services to all members of the practice team
- To ensure administrative, clerical and reception duties in the practice are carried out within the practices guidelines and policies
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- To work with the Practice Manager and Senior Receptionist to ensure reception is covered at all times and maintain its smooth running following all practice procedures and protocols
- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Photocopy as requested
- Assist Admin Colleagues in all administration tasks following relevant training
- Receiving patients consulting with members of practice team
- Process appointment requests for today / future appointments from patients by telephone and in person
- Deal with visits requests and messages
- The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy
- The post-holder will support the equality, diversity and rights of patients, carers and colleagues
Where you'll work
275 ASHBY ROAD
SCUNTHORPE
DN16 2AB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DN COLLEGES GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will attend day release at North Lindsey College where you will receive training from our dedicated Business tutors and assessors. You will also be mentored in the workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Patience
Other requirements
You must have reliable transport to travel to place of work and day release at college.
We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines/points.
A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
About this employer
We are a three doctor practice conveniently situated on Ashby Road (with a branch surgery held in the Ironstone Centre on West Street). Drs Tandon, Gandhi and Kamath practise in partnership. We are also a Training Practice, which means we are responsible for the training of qualified doctors who wish to become general practitioners. Over the last few years the building has seen several changes to accommodate our growing list size and provides comfortable and pleasant surroundings.
After this apprenticeship
You may be considered for a permanent position on successful completion of the apprenticeship, however this is not guaranteed.
Ask a question
The contact for this apprenticeship is:
DN COLLEGES GROUP
Sharron Eskesen
sharron.eskesen@northlindsey.ac.uk
The reference code for this apprenticeship is VAC2000019838.
Apply now
Closes in 13 days (Tuesday 24 March 2026 at 11:59pm)