Apprentice Customer Quality Technician (Level 2)
SEVERN TRENT WATER LIMITED
Gloucestershire, Shrewsbury, Warwickshire
Closes in 7 days (Monday 16 March 2026)
Posted on 9 March 2026
Contents
Summary
This exciting programme requires you to complete placements across different customer service & water quality teams throughout your time in the role, gaining exposure in different areas of the department so that you are equipped with the right skills to build your career here at Severn Trent
- Wage
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£22,500 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, across a 7.00am - 3.30pm / 7.00am - 3.00pm / 8.00am - 4.00pm working pattern.
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will expand your knowledge of:
- Providing wide ranging information about the Company, while explaining the procedures associated with Water Quality testing
- Working as a team, across different functions
- About regulations and how you work within this
- Your range of questioning skills, including listening, and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery
- Internal policies and procedures, including any complaints processes that are relevant to Severn Trent
- How to frequently and consistently communicate and work with others in the interest of helping customers efficiently
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- Severn Trent (Mythe WTW), The Mythe, Tewkesbury, Gloucestershire, GL20 6AA
- Shelton, Shrewsbury, SY3 8BJ
- Severn Trent Water, Campion Hill Black Lane Leamington Spa, Warwickshire, CV32 7JA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INTEC BUSINESS COLLEGES LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
At Severn Trent, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That's why we're on a mission to deliver bigger and better things, and we need passionate apprentices like you to help us achieve our goals.
Our people and culture are the heart of our success. We're proud to be in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. With nearly 10,000 dedicated colleagues, we're looking for more brilliant people who are eager to turn challenges into opportunities for a better future.
If you're excited to learn, and ready to make a real impact, we want you on our team
https://www.severntrent.com/careers/early-careers/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- By the end of this programme, you will take up a full time role in Severn Trent where you will be able to put your skills to action
- Following completion of your apprenticeship, you will move into a full-time role such as a Customer Quality Technician where you’ll get to make a real difference
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
The reference code for this apprenticeship is VAC2000019817.
Apply now
Closes in 7 days (Monday 16 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.