Apprentice IT Support Technician

ENSOR ICT LTD

Blackburn (BB1 2QS)

Closes in 27 days (Monday 6 April 2026)

Posted on 9 March 2026

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Summary

We now have a fantastic opportunity for a dedicated and proactive Apprentice IT Support Technician / Engineer to join our friendly team assisting our clients with hardware and software problems and service requests via phone, email and in person on site.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8.30am - 5.00pm

40 hours a week

Start date

Wednesday 6 May 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will learn how to:

  • Monitor and maintain systems and networks
  • Installation, configuration and management of systems
  • Diagnose faults and solve technical issues by phone, email or in person at the client site
  • Manage servers (in physical and virtual environments), implementing GPO and synchronisation with cloud technologies (Office 365)
  • Work to strict SLA’s
  • Update and maintain internal documentation and ticket systems
  • Communicate clearly to clients in non-technical jargon

Where you'll work

Suite 16i, Number One The Beehive
Lions Drive
Blackburn
BB1 2QS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

  • Apprenticeships include time away from working for specialist training
  • You’ll study to gain professional knowledge and skills

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Full UK Driving License

Other requirements

Knowledge or experience in the following areas would be advantageous:

  • Windows Server (2012, 2016, 2019)
  • Windows desktop operating systems
  • Windows desktop applications
  • Active Directory administration
  • Hardware and software configuration
  • General networking support (LAN, WAN, VPN)

About this employer

At Ensor our managed IT services cover your IT systems, PCs, and tech. Our solutions cover remote assistance, ad hoc, emergency response, IT consultancy and managed support. We can provide broadband, telephony, hosting, antivirus and IT hardware. We provide software, IT auditing, network data cabling and website design services if required.

https://ensormsp.co.uk/ (opens in new tab)

After this apprenticeship

  • The successful candidate may be chosen to have a full-time role after completing their apprenticeship

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC2000019739.

Apply now

Closes in 27 days (Monday 6 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.