Apprentice Member Service Officer

Central Credit Union

LIVERPOOL (L8 6QF)

Closes in 30 days (Monday 6 April 2026)

Posted on 6 March 2026

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Summary

Central Credit Union are looking for an aspiring Apprentice Member Service Officer to join a growing team!

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday: 9.00am - 4.00pm Tuesday: 9.00am - 4.00pm Wednesday: 9.00am - 4.00pm Thursday: 9.00am - 4.00pm Friday: 9.30am - 3.00pm Saturday: Closed Saturday: Closed

35 hours a week

Start date

Tuesday 7 April 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To be responsible for providing effective and member focused reception, teller and administration services
  • To meet and greet members and visitors in a pleasant, courteous and co-operative manner
  • To be sensitive to members’ needs and to be aware at all times of the need to act discretely when discussing members business
  • To remain sensitive to the member’s situation and to deal with members’ difficult personal situations with compassion and sincerity
  • Ensure that members’ expectations are exceeded and their needs are promptly and pleasantly attended to by providing service and information in a pleasant, efficient manner via personal contact, telephone or correspondence including researching and solving member questions, problems, and complaints concerning Credit Union accounts
  • Account verifications
  • Open accounts
  • Assist members in completing Loan applications and other forms when necessary
  • Answer questions on any aspect of member inquiries
  • Assist members with basic questions regarding their account
  • Promote the values and principles of responsible savings and borrowing to members
  • Cross train and fill in for the teller and administration positions when needed
  • Promote and cross sell credit union products and services
  • Answer Telephone, emails and Intercom “chat bot” when needed
  • Keep all Credit Union member and employee related business in strictest confidence
  • Treat all Credit Union members, volunteers and employees with a positive and cooperative attitude
  • Consistently maintain and improve skills and knowledge for efficient service delivery
  • Maintain accurate member records and make adjustments where necessary
  • Perform all other duties as assigned

Where you'll work

141 PARK STREET
LIVERPOOL
L8 6QF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

APPRENTICE TEAM LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Requirements

Essential qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Central Credit Union is a not-for-profit financial cooperative committed to helping people across Merseyside and beyond manage their money with confidence. Owned by its members, it provides fair, safe and affordable financial services, including savings and loans, to support financial wellbeing.

The organisation is dedicated to dispelling misconceptions about credit unions and emphasising their role in promoting financial inclusion and resilience. By educating the public on how credit unions operate and showcasing the benefits of membership, Central Credit Union enables individuals to take control of their finances and reduces the risk of them falling prey to illegal money lenders.

After this apprenticeship

Potential progression within the business and onto further apprenticeship programmes. 

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

Apprentice Team Ltd

recruitment@apprenticeteam.org

01246 278 931

The reference code for this apprenticeship is VAC2000019703.

Apply now

Closes in 30 days (Monday 6 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.