Customer Service Apprentice Level 2
Derbyshire County Council
Derbyshire (DE4 3AG)
Closes in 21 days (Sunday 29 March 2026)
Posted on 6 March 2026
Contents
Summary
Kick‑start your career with our Customer Service (Level 2) Apprenticeship - the perfect opportunity for anyone eager to learn, grow, and build confidence while gaining hands‑on experience in a supportive workplace.
- Wage
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£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
National Minimum Wage From 1 April 2026 - 21 and over: £12.71 p/h, 18 to 20: £10.85 p/h, Under 18: £8.00 p/h
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday - Friday, Shifts to be confirmed.
37 hours a week
- Start date
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Tuesday 1 September 2026
- Duration
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1 year 3 months
- Positions available
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4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Our colleagues are multi-skilled in resolving enquiries by phone, email, web and socials, and we use a lot of digital/systems! You will gain a strong knowledge of our services and also utilise interpersonal skills, multi-tasking and conversations conducted with empathy and understanding
- Numeracy and literacy are important skills as they feature strongly in our day-to-day work
- Confidence and resilience are also important
- You’ll rotate between different types of enquiries so you can build experience quickly and keep your days varied and interesting
Where you'll work
County Hall
Smedley Street
MATLOCK
Derbyshire
DE4 3AG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBYSHIRE COUNTY COUNCIL
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Patience
About this employer
Our services reach everyone who lives in or visits Derbyshire, which is why we work with our communities to make sure we meet their needs and expectations. This includes their families, their environment, their education, their job prospects and their social needs.
Company benefits
- Generous annual leave scheme
- Access to student discounts
- Cycle to Work scheme
- Discounts at selected county leisure centres
- Free online health and exercise sessions
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- To be confirmed at interview
Ask a question
The contact for this apprenticeship is:
DERBYSHIRE COUNTY COUNCIL
The reference code for this apprenticeship is VAC2000019652.
Apply now
Closes in 21 days (Sunday 29 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.