IT Support & Cloud Apprentice

WYTECH LIMITED

ASHBOURNE (DE6 3FA)

Closes in 29 days (Friday 24 April 2026 at 11:59pm)

Posted on 25 March 2026

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Summary

Start your IT career with a hands-on IT & Cloud Apprenticeship at Wytech in Ashbourne, Derbyshire. Gain real-world experience, support helpdesk tickets, troubleshoot hardware/software, manage Microsoft 365 & cloud services, and build skills in networking, cybersecurity & cloud tech under expert guidance.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday- Friday, 9am till 5pm

37 hours 30 minutes a week

Start date

Monday 27 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Service Desk & Client Support:

  • Act as first point of contact for client IT issues (phone, email, portal)
  • Log, categorise and prioritise tickets accurately within the PSA system
  • Provide first-line technical support across Microsoft 365, Windows, networking and business applications
  • Escalate appropriately with full documentation and troubleshooting notes
  • Triage telephony (VoIP) issues for clients
  • Maintain clear communication with clients throughout ticket lifecycle

Cloud & Identity Support:

  • Assist with Microsoft 365 user setup, licensing and mailbox management
  • Support Entra ID user management and basic conditional access troubleshooting
  • Assist with SharePoint and Teams configuration queries

Endpoint & Security:

  • Support endpoint deployments and configuration
  • Assist with MDM policy application and device compliance checks
  • Monitor security alerts (EDR, backup, threat alerts) and escalate where required
  • Learn and apply cybersecurity best practices in all work undertaken

Projects & Continuous Improvement:

  • Assist engineers with client onboarding and migration projects
  • Participate in documentation improvement within the knowledge base
  • Support internal system improvements and automation initiatives
  • Follow and contribute to standard operating procedures

Where you'll work

EDNASTON PARK
PAINTERS LANE
EDNASTON
ASHBOURNE
DE6 3FA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ALTHAUS DIGITAL LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway.

You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform.

In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade C / 4)
  • Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Presentation skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Wytech Limited is a forward-thinking IT and cloud solutions provider based in Ednaston Park, near Ashbourne. Surrounded by beautiful countryside and set within stunning historic grounds, Wytech offers a unique and inspiring place to start your career in technology.

 

The company supports businesses with modern IT support, cloud services, cybersecurity, and digital transformation, combining technical expertise with a friendly, customer-focused approach.

 

For an apprentice, Wytech offers hands-on experience, real responsibility, and the chance to learn directly from experienced engineers in a supportive team environment, making it an exciting and rewarding place to grow your IT career.

 

The company offers free onsite parking and paid for company social activities periodically.

 

https://www.wytech.co.uk/ (opens in new tab)

After this apprenticeship

There is an opportunity for a full-time role with the employer upon completion of the apprenticeship, and the potential to progress on to a Level 4 Network Engineer apprenticeship.

You will have a clear progression pathway to: 

  • 1st/2nd Line Engineer 
  • Cloud Engineer 
  • Security Engineer 
  • Projects Engineer 

Ask a question

The contact for this apprenticeship is:

ALTHAUS DIGITAL LIMITED

The reference code for this apprenticeship is VAC2000019637.

Apply now

Closes in 29 days (Friday 24 April 2026 at 11:59pm)