Employee Engagement Apprentice
DHL International
Derby (DE74 2TR)
Closes in 13 days (Friday 20 March 2026 at 11:59pm)
Posted on 6 March 2026
Contents
Summary
Are you passionate about people, culture and creating a workplace where everyone feels they belong? Do you enjoy bringing ideas to life, organising events and telling great stories? If so, this could be the perfect first step into a career in HR and employee experience.
- Wage
-
£23,809.50 a year
Check minimum wage rates (opens in new tab)
To ensure our pay remains competitive and aligned with market rates, a salary increase is planned for April 2026. This review forms part of our commitment to fair, transparent and competitive reward for all colleagues, including apprentices.
- Training course
- HR support (level 3)
- Hours
-
As an Employee Engagement Apprentice, your working pattern will be structured to support both your role and your apprenticeship learning:
Monday - Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 4 May 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We’re looking for an enthusiastic and creative Employee Engagement Apprentice to join our Talent & Engagement team. You’ll help us deliver high‑impact activities that celebrate our people, strengthen our culture and make DHL Express an exceptional place to work, all while completing a recognised Level 3 HR qualification.
What you’ll be doing:
In this varied and hands‑on role, you’ll gain experience across all areas of employee engagement, including:
Engagement & Culture:
- Support the planning and delivery of recognition events, wellbeing campaigns, DEIB celebrations, themed weeks and more
- Help maintain our annual engagement calendar and track milestones
- Bring fresh ideas to help create an inclusive, positive and vibrant workplace culture
Internal Communications:
- Draft engaging newsletter content, intranet articles, email updates and digital screen visuals
- Collect stories and successes from across the business to showcase our incredible people
Employee Listening & Insight:
- Help run surveys and pulse checks
- Support with analysing results, spotting trends and preparing summaries for leaders
Recognition & Reward:
- Coordinate activities for programmes such as Employee of the Quarter/Year
- Manage nominations, certificates, logistics and celebration moments
Project & Admin Support:
- Support national engagement projects, from wellbeing weeks to volunteering days
- Keep our records, trackers and inboxes up to date
- Work with colleagues across HR, Operations and Support functions
Where you'll work
Cargo West
East Midlands Airport, Castle Donington
Derby
DE74 2TR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
As part of your Level 3 HR Apprenticeship, you will receive structured, high‑quality training alongside your on‑the‑job experience. Your learning will include:
- Training location: All apprenticeship training will take place in the workplace or virtually - there is no requirement to travel to a college or external training centre
- Monthly workshops: You will attend monthly virtual workshops delivered by our apprenticeship training provider, covering core HR knowledge, skills and behaviours
- 1:1 coaching: You will have regular one‑to‑one sessions with a dedicated apprenticeship coach to support your progress, personalise your learning and prepare you for assessments
- On‑the‑job learning: You will gain practical, hands‑on experience every day through your role within the Talent & Engagement team, applying your learning directly to real projects
- Protected learning time: You will receive dedicated study time each month to complete coursework, assignments and self‑directed learning as part of your apprenticeship
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Desirable qualifications
Degree in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
- Due to the nature of our business, enhanced pre-screening checks will be conducted for successful applicants including a DBS check
About this employer
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
https://www.dhl.com/gb-en/home/express.html#fs-step=select-scale (opens in new tab)
Company benefits
- Generous holiday allowance
- Enhanced maternity pay & generous sick pay
- Range of voluntary benefits (retail discounts, gym membership, dental plans etc)
- Wellbeing/mental health support
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Upon successful completion of the apprenticeship, you may have the opportunity to progress into a permanent role within the Talent & Engagement team or wider HR function, supporting long‑term career development within DHL Express
Ask a question
The contact for this apprenticeship is:
DHL International
Hannah Leslie
hannah.leslie@dhl.com
The reference code for this apprenticeship is VAC2000019634.
Apply now
Closes in 13 days (Friday 20 March 2026 at 11:59pm)