Apprentice Business Support Assistant

Staffordshire County Council

Burton on Trent, Cannock

Closes in 15 days (Sunday 22 March 2026)

Posted on 6 March 2026

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Summary

Business Support is key to the success of our Children’s Services because our teams make sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. You will support practitioners, undertaking a wide range of administrative tasks alongside your studies.

• Wage:

  £14,565 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: TBC.

  37 hours a week

• Start date:

  Monday 4 May 2026

• Duration:

  1 year 4 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Administration tasks
• Communicating with colleagues via telephone, in-person and e-mail, coordinating and relaying key information
• Customer service

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Burton ASO, Grange Street, Burton on Trent, DE14 2ER
• Springvale, Walhouse Street, Cannock, WS11 0DY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Remote (Online) delivery & within the workplace.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working

About this employer

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

https://www.staffordshire.gov.uk/ (opens in new tab)

Company benefits

Local Government Pension Scheme

25 days annual leave (increasing depending on role/length of service), 2 extra statutory leave days and public bank holidays.

• Continued professional development
• Well-being support

After this apprenticeship

Once the apprenticeship is completed, there may be opportunity to obtain a permanent role, and continue your professional development within the organisation.

Ask a question

The contact for this apprenticeship is:

Staffordshire County Council

Wendy Littlehales

wendy.littlehales@staffordshire.gov.uk

The reference code for this apprenticeship is VAC2000019597.

Apply now

Closes in 15 days (Sunday 22 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.