Apprentice Radio Engineer

APEX RADIO SYSTEMS LTD

Gateshead, (NE11 9SZ)

Closes in 19 days (Friday 27 March 2026 at 11:59pm)

Posted on 6 March 2026

Print

Contents

Summary

We are looking for a motivated and technically curious Junior Radio Engineer to join our growing technical team in Gateshead.
This role combines technical engineering work with customer-facing support, so we are looking for someone who enjoys both solving technical problems and helping people.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Up to £20,000 with progression to £25,000 + as skills develop

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday (09:00-17:00)

40 hours a week

Start date

Monday 30 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • A key part of this role involves working directly with customers, understanding their communicationchallenges and helping resolve technical issues. The successful candidate will therefore undertake a Level 2 Customer Service Apprenticeship, developing the professional communication, problem-solving and
    service skills required to support customers effectively.
  • This training will complement the technical engineering experience gained within our technical team, as you will support the delivery and maintenance of professional communication systems, including two-way radio, RF infrastructure, and associated network technologies.
  • You will gain practical experience working with radio equipment, antennas, infrastructure, and communications networks while learning from experienced engineers.
  • The role involves a mixture of office-based technical work and on-site engineering activities, so candidates must be comfortable working in different environments and adapting to new technical challenges.
  • Assist with the installation and commissioning of radio communication systems.
  • Support the maintenance, fault diagnosis, and repair of RF and communication equipment.
  • Carry out site surveys and signal testing.
  • Assist with antenna installation, infrastructure, and cabling.
  • Help configure and program radio equipment and related systems.
  • Support troubleshooting of radio, networking, and communication faults.
  • Maintain accurate technical documentation and system records.
  • Work with senior engineers during deployments and maintenance visits.
  • Ensure all work is carried out in line with health and safety procedures.

Where you'll work

11 Keel Row
The Watermark
Gateshead,
NE11 9SZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ZENITH TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C Minimum)
  • Maths (grade 4/C Minimum)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills

Other requirements

Full Driving Licence required

About this employer

The company's main business lies in the hire and sale of high quality two way radios and associated communications equipment.
Apex was established in 1990 in Newcastle upon Tyne and in 2011 Apex expanded its premises to overseas by opening offices in Dublin, Ireland.
Apex provides two way communications solutions across the whole business spectrum, and in the fast moving world of today's business, two-way radio communications play a crucial role in the safety and welfare of people.
Safety is essential to Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care t our customers Apex is dedicated to provide technical support, rapid response repairs and top quality service which is accredited by European ISO 9001:2008 quality status.
Apex owns and operates a number of regional community repeater networks, providing customers with the vital communication links to their workforce. In the UK alone, Apex currently supplies and supports over 250 Shopwatch radio schemes, from Northern Scotland to the Southern Coast of England.
Many Police forces throughout the UK are linked to CCTV control rooms and retail’s security radio systems, using Apex Radios in the constant fight against crime and disorder.
Over 5000 retailers, schools, hospitals, security services, construction companies, hospitality providers, and many other sectors use Apex Radio for security protection of their own customers and receive loyal service care.
Apex also has great interest in community wellbeing. Apex supports a wide range of charities and encourages fundraising among all employees. Apex also invests in our local area and the community by employing staff through apprenticeship schemes, and progressing staff members where appropriate through various NVQ qualifications. This builds an individuals knowledge and portfolio while giving the experience of the working world.

https://apexradio.co.uk/ (opens in new tab)

Company benefits

  • Hands-on experience working with real communication systems.
  • Training and professional development opportunities.
  • Exposure to RF, communications, and networking technologies.

After this apprenticeship

  • Long-term career development in a specialist engineering field.

Ask a question

The contact for this apprenticeship is:

ZENITH TRAINING LIMITED

Ian Wilkinson

ianwilkinson@zenithtraining.org.uk

The reference code for this apprenticeship is VAC2000019515.

Apply now

Closes in 19 days (Friday 27 March 2026 at 11:59pm)