IT SUPPORT TECHNICIAN APPRENTICE

RAYNER INTRAOCULAR LENSES LIMITED

Worthing (BN14 8AQ)

Closes in 30 days (Sunday 5 April 2026 at 11:59pm)

Posted on 5 March 2026

Print

Contents

Summary

We are looking for an IT Support Technician (Apprentice) able to provide first-line support to our UK and Europe-based employees. Working with Rayner IT colleagues globally.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday 9am to 5pm

37 hours 30 minutes a week

Start date

Saturday 25 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an IT Support Technician (Apprentice) able to provide first-line support to our UK and Europe-based employees. Working with Rayner IT colleagues globally, the individual will be responsible for the following:

  • ServiceDesk - monitoring the queue of tickets - responding, resolving and communicating with end users as required to resolve incidents and requests in line with Company/IT policies and procedures
  • Remote support to end users to troubleshoot and resolve issues
  • Building new laptops to company standard image/profile
  • Decommissioning of old IT equipment (e.g. laptops, printers, network equipment)
  • Provide software installations and updates, following global software standards
  • Identity and access management - troubleshoot user account issues and modifications in line with security requirements
  • Monitor network equipment for issues and respond in conjunction with IT Infrastructure colleagues

Your key responsibilities will be:

  • Resolution of ServiceDesk tickets within agreed SLAs
  • First line support for office-based employees
  • Remote support for field-based employees
  • Maintaining Company standards for software / application deployments
  • Assist in the procurement of IT equipment in line with Company standards
  • Advising the user community on correct and secure usage of IT equipment and systems
  • Ensuring security measures for IT systems are monitored and maintained
  • Working closely with global IT colleagues, contribute to the on-going development of the IT function in Rayner

Skills Required (desirable, not essential):

  • Remote Employee Support
  • Windows Desktop/Server Administration
  • Microsoft Entra and Group Policy Management
  • Windows Imaging Administration and Management (InTune and Autopilot)
  • Software Automation, Deployment and Patching
  • Office 365/Azure AD Administration
  • Architecture and Infrastructure Support (Network Layer understanding - Minimally Layers 1-4)
  • Basic hardware repair (laptop/desktops)

Essential:

  • As an apprentice, a desire to develop IT skills and pursue a career in IT is essential
  • Ability to communicate clearly and effectively with the end-user community
  • Relevant qualification in aspects or IT support and administration is desirable but not essential as an apprentice
  • Basic familiarity with IT hardware and software, security standards and networking protocols

Where you'll work

10 Dominion Way
Worthing
BN14 8AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying
  • Information Communication Technician Level 3 apprenticeship standard
  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 Information Communication qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade C/4 +)
  • Maths (grade Grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience
  • Physical fitness

About this employer

Our mission is to deliver innovative and clinically superior ophthalmic products that consistently respond to the expectations of our global customers and reward the profound trust placed in us to improve sight and quality of life. Our full range of ophthalmic solutions are designed to provide surgeons and patients with the best visual outcomes.

https://rayner.com/global/about-us/company-profile/ (opens in new tab)

After this apprenticeship

  • Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme
  • Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000019431.

Apply now

Closes in 30 days (Sunday 5 April 2026 at 11:59pm)