Level 3 Digital Support Technician Apprenticeship

AINTREE UNIVERSITY HOSPITAL NHS FOUNDATION TRUST

Liverpool (2 available locations)

Closes in 25 days (Monday 30 March 2026)

Posted on 5 March 2026

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Summary

Are you finishing school, college or not sure what to do next?
Do you enjoy technology, problem‑solving, or helping people?

This apprenticeship lets you earn a salary, gain work experience, and achieve a qualification all while working for the NHS.

No experience needed. Just curiosity, commitment, and a willingness to learn.

Wage

£21,216 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working in Digital Roles in the NHS.

You don’t need to work in a clinical role to help the NHS save lives. Across the North West, healthcare organisations recruit apprentices each year through the Skills Development Network’s Foundation Digital Apprenticeship, helping to build the digital workforce that modern healthcare depends on.

As a Digital Support Technician Apprentice, you’ll play an important part in supporting the use of data and technology that helps staff deliver safe, effective patient care. You’ll gain hands‑on experience in a real NHS environment, build valuable digital and workplace skills, and work towards a nationally recognised qualification - all while making a genuine difference.

You’ll be employed on a full‑time, fixed‑term contract and attend weekly training as part of your apprenticeship. Alongside this, you may have the opportunity to achieve additional industry‑recognised qualifications. We’re looking for motivated individuals who are organised, willing to learn, and have a genuine interest in IT and technology.

As a Skills Development Network apprentice in the NHS, you’ll be starting your career with the UK’s largest employer. In addition to excellent learning and progression opportunities, you’ll benefit from a competitive salary, generous annual leave, and flexible working options.

You’ll be trained to support staff across the NHS by helping them use digital systems and technology confidently.

With support, you will learn how to:

  • Help users with everyday IT and digital system queries
  • Solve simple technical problems and know when to ask for help
  • Use digital tools to organise tasks and manage your time
  • Keep information safe and follow data protection rules
  • Work as part of a friendly digital support team
  • Build confidence in communication and problem‑solving

You’ll never be expected to know everything straight away - learning is part of the job.

This role is ideal if you:

  • Enjoy IT, computers, or technology
  • Like helping people and solving problems
  • Want a practical alternative to university
  • Are reliable, keen to learn, and open to new challenges
  • No previous work experience is required

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Royal Liverpool University Hospital, Mount Vernon Street, Liverpool, L7 8XP
  • Aintree University Hospital, Lower Lane Fazakerley, Liverpool, L9 7AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 (C))
  • Maths (grade 4 (C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience
  • Willingness to learn

Other requirements

  • Qualifications: 5 GCSEs (A*-C / 9-4) including English Language and maths
  • Skills: Strong communication, teamwork, problem solving, and IT literacy
  • Personal Qualities: Reliable, adaptable, and genuinely interested in technology

No experience? No problem! If you’re curious, motivated, ready to learn and want to help to improve healthcare, we’d love to hear from you.  We welcome applications from people of all backgrounds.

About this employer

The NHS has a multi-billion pound budget to deliver an efficient, modern, safe and effective healthcare service to patients. As they go through a period of transformation that sees efficiency savings impacting on their limited resources, they are looking to develop new talent to help deliver this challenge.

The NHS is one of the largest and most diverse employers in the UK, with nearly 2 million people working across more than 350 careers. Digital roles are among the fastest-growing areas in healthcare, and this is your chance to be part of that transformation.

Find out more about the Skills Development Network, the Foundation Digital Apprenticeship, and careers in the NHS:

http://www.nhsapprenticeships.com (opens in new tab)

After this apprenticeship

This is a fixed‑term apprenticeship for 18 months, but it gives you:

  • Valuable NHS experience
  • A recognised qualification
  • Support and guidance to apply for permanent roles

Many apprentices go on to further digital roles within the NHS or wider industry.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000019360.

Apply now

Closes in 25 days (Monday 30 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.