Training Administrator-Business Administration Apprentice

REMTEK SYSTEMS LTD

Salford (M50 2UE)

Closes in 24 days (Sunday 29 March 2026 at 11:59pm)

Posted on 5 March 2026

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Summary

We are looking for a detail-oriented Training Administrator to manage cancellations, ensure timesheet accuracy and support smooth booking operations. The role includes overseeing training administration, checking new bookings, liaising with trainers and stakeholders, and resolving queries.

Wage

£18,720 a year

Check minimum wage rates (opens in new tab)

  • Living Wage Employer
  • 28 Days Annual Leave
  • Birthday Day Off
  • Private Health Care Scheme
  • Casual Fridays
  • Career Progression
  • Overtime / Hybrid Availability

Training course
Business administrator (level 3)
Hours
Monday to Friday 40 per week. Onsite/Hybrid TBC.

40 hours a week

Start date

Monday 6 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Booking Management:

  • Regularly check and update new bookings for accuracy (CRN, session number, customer name)
  • Perform daily quality assurance on new bookings to ensure all information is correct and complete
  • Manage cancellations, including removing those notified outside of 24 hours by yourself, Admin or Trainers
  • Answering training queries and making training bookings through incoming emails and Microsoft Teams communication
  • Ensure students have booked their training hours and follow up if contact has been lost before hours are fully used

Cancellations and Communication:

  • Monitor the cancellations, training and admin inboxes for cancellations and other booking-related communications
  • Liaise with external trainers and external admins to manage cancellations and inform them via email of any changes
  • Maintain a spreadsheet to track bookings made by yourself for KPI transparency
  • Keep external stakeholders informed of cancellations and changes, providing excellent customer service

System and Data Accuracy:

Ensure correct details flow into bookings, especially when students register using new emails that the system may not recognise

Process Improvement:

  • Proactively monitor and resolve booking errors or inconsistencies
  • Ensure no further bookings are made after two cancellations to maintain booking integrity and avoid errors

Where you'll work

Unit 550, Metroplex Business Park
Entrance 6, Broadway
Salford
M50 2UE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SALFORD CITY COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/9-4)
  • Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

About this employer

Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over 45 years of experience, Remtek remains constantly aware of customers' requirements and flexible to their varying needs.

The company's focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base.

https://www.remtek.systems/en/ (opens in new tab)

Company benefits

  • Company Events
  • Employee Recognition Awards

After this apprenticeship

  • For the successful candidate, potential progression is available

Ask a question

The contact for this apprenticeship is:

SALFORD CITY COLLEGE

Mary Takhar

mary.takhar@salfordcc.ac.uk

01616315555

The reference code for this apprenticeship is VAC2000019194.

Apply now

Closes in 24 days (Sunday 29 March 2026 at 11:59pm)