Administrator Apprenticeship

PALLETLINE WHITEHEAD LIMITED

Birmingham (B37 7HB)

Closes in 17 days (Monday 23 March 2026 at 11:59pm)

Posted on 6 March 2026

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Summary

The primary role of the Palletline Administrator is to liaise with customers, drivers and other network members to resolve issues and queries in a timely manner to prevent unnecessary delays in the day. They will be assertive, quick-thinking and manage well under pressure.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Traffic operator (level 2)
Hours
Monday to Friday 9am to 5pm.

37 hours 30 minutes a week

Start date

Monday 30 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The daily duties will include answering the telephone and emails professionally and promptly providing updates when needed. Assigning customer collections to our driver routes. Balancing the night trunks to the central and regional hubs, ensuring freight is not overloaded and that our vehicles are operating legally. Proactive, out-of-the-box thinking is encouraged.

Where you'll work

The Palletline Centre
Starley Way
Birmingham
B37 7HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NATIONAL LOGISTICS ACADEMY LTD

Training course

Traffic operator (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.
  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade C)
  • Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

About this employer

Palletline Whitehead offers a wide range of logistics services to their customers ranging from palletised freight distribution, general haulage, storage and international imports/exports. We understand our customer needs to be able to offer tailored and bespoke logistical solutions.

http://palletlinewhitehead.co.uk (opens in new tab)

After this apprenticeship

Continuous development with the desire to gain Road Haulage CPC qualification, Transport Manager progression, and further development.

Ask a question

The contact for this apprenticeship is:

THE NATIONAL LOGISTICS ACADEMY LTD

The reference code for this apprenticeship is VAC2000019177.

Apply now

Closes in 17 days (Monday 23 March 2026 at 11:59pm)