People Services Apprentice

DHL AVIATION (UK) LIMITED

Leicestershire (DE74 2TR)

Closes in 13 days (Wednesday 18 March 2026)

Posted on 5 March 2026

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Summary

An exciting opportunity for a People Services Apprentice - 18 months fixed term contract.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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  • Competitive salary, including unsociable hours shift allowance
  • Annual bonus up to 5% (depending on company performance)

Training course
HR support (level 3)
Hours
Monday to Friday 40 hours 8.30 to 17.00 (flexibility maybe required)

40 hours a week

Start date

Monday 3 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Process full applications for Landside and Airside passes for DHL and agency colleagues (new starters and renewals)
  • Maintain an accurate database for all colleagues
  • Obtain photos and gather ID verification
  • Conduct security interviews (Airside only)
  • Obtain CO / POA certificates from L&D
  • Process Employee Temporary Airside Passes and Visitor Airside Passes
  • Maintain contact with supervisors and colleagues throughout the process
  • Send out 30, 60, and 90‑day reminders
  • Complete Criminal Record Checks
  • Complete CTC checks
  • Gather a full 5‑year reference history for all DHL new starters, including employment, character and educational references
  • Administer and maintain the reference tracker
  • Ensure all paperwork and documents are scanned and securely stored within GIA
  • 13. Maintain accurate and organised filing systems
  • 14. Carry out other administrative duties as required

Where you'll work

Building 121 EMA Cargo West
East Midlands Airport
Castle Donington
Leicestershire
DE74 2TR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Analytical skills
  • Team working

Other requirements

A full DBS check will be conducted prior to final job offering.

About this employer

DHL is the most international company in the world with a global network in over 220 countries and territories across the globe and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.

Company benefits

Free onsite parking

Pension Scheme 

Access to Occupational Health

Cycle to Work scheme

HealthyMinds – Employee Assistance Programme

After this apprenticeship

To become a HR professional.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000019152.

Apply now

Closes in 13 days (Wednesday 18 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.