Level 2 Pharmacy Assistant Apprenticeship
B D HEALTHCARE LTD
Birmingham (B21 0HH)
Closes on Thursday 30 April 2026
Posted on 4 March 2026
Contents
Summary
Level 2 Pharmacy Services Assistants will gain hands-on experience in a retail environment, learning to assist in dispensing prescription medicines and ordering pharmaceutical stock. They will also develop key skills in customer service, including advising on over-the-counter medications and assisting with minor ailments
- Wage
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£12,563.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
There will be opportunities for pay reviews during the apprenticeship, which will be considered on an individual basis depending on performance and progression.
- Training course
- Pharmacy services assistant (level 2)
- Hours
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Monday to Friday, between 9:00am and 7:00pm (hours may vary within this period).
Some Saturday work may be required depending on business needs.
32 hours a week
- Start date
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Friday 1 May 2026
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
• Welcome and assist patients at the counter, providing friendly and professional customer service
• Help process prescriptions under the supervision of a registered pharmacist
• Prepare and label medicines safely and accurately
• Manage stock: checking deliveries, rotating stock, and keeping shelves organised
• Handle phone enquiries from patients, GPs, and other healthcare professionals
• Learn to use the pharmacy computer systems for dispensing and record‑keeping
• Support the sale of over‑the‑counter medicines following pharmacy protocols
• Keep the dispensary and retail areas clean, tidy, and compliant with regulations
• Work as part of the pharmacy team to ensure patients receive timely, safe medication
• Complete apprenticeship training tasks, on‑the‑job learning, and assessments
Where you'll work
Holyhead Road
Handsworth
Birmingham
B21 0HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
I & F LIMITED
Training course
Pharmacy services assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- receive and log prescriptions
- assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
- work according to legislative requirements, and organisational policies
- order, receive, maintain and issue pharmaceutical stock
- provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
- work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
- act in accordance with systems and organisational governance
- recognise and act within the pharmacy regulatory, legal and ethical standards
- support the team in the development of others
- maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
- communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
- handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
- use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
- demonstrate person centred care and support within a pharmacy setting
- make pharmacy patients and patient safety your first concern
- use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
- maintain the interests of patients and the health of the public
- promote and advocate equality, diversity and inclusion
- promote healthy lifestyles to customers
- work safely within the parameters of your role using Standard Operating Procedures
- apply policies which relate to health and safety at work
- act appropriately in situations to prevent harm to yourself and others
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.
Company benefits
20% off any purchases within store.
After this apprenticeship
On completion of the apprenticeship, the successful candidate may have the opportunity to progress into a permanent role within the organisation. There may also be opportunities for further training and career development depending on performance.
Ask a question
The contact for this apprenticeship is:
I & F LIMITED
The reference code for this apprenticeship is VAC2000019125.
Apply now
Closes on Thursday 30 April 2026