Customer Service Practitioner Level 2 Apprentice
K&A Pharmacy
GATESHEAD (NE8 4BQ)
Closes in 12 days (Friday 20 March 2026)
Posted on 6 March 2026
Contents
Summary
K&A Pharmacy are offering a unique opportunity for a dedicated individual to become a pharmacy dispenser where they will receive high quality training and learn a wide array of lifelong skills. Upon completion of your apprenticeship, you will also receive a qualification in Level 2 Customer Service.
- Wage
-
£16,016 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working week:
Monday - 8:30am - 5:30pm Tuesday - 8:30am - 5:30pm Wednesday - 9:00am - 1:30pm Thursday - 8:30am - 5:30pm Friday. - 8:30am - 5:30pm
38 hours 30 minutes a week
- Start date
-
Wednesday 1 April 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing excellent customer service
- General clerical duties
- Serving customers
- Cash handling and using till
- Serving and assisting customers
- Deal with deliveries and order
- Stock control and stocktaking
- Deal with enquiries in the shop and via the telephone
- Learning product lines
- Pricing of stock
- Upselling of products and services
- Estimating, pricing and follow up of quotes
Where you'll work
292 OLD DURHAM ROAD
GATESHEAD
NE8 4BQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COUNCIL
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Level 2.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Team working
- Initiative
- Patience
About this employer
K&A Pharmacy are a friendly pharmacy based in Deckham in Gateshead. We are accessible by bus routes and offer excellent customer service. We will support any apprentice who wants to start a career in this industry with the very best experience.
After this apprenticeship
Great opportunity to develop great skills to progress as a pharmacist.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
The reference code for this apprenticeship is VAC2000019118.
Apply now
Closes in 12 days (Friday 20 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.