Customer Service Apprenticeship
NET PLATES LTD
Solihull (B90 4QT)
Closes in 24 days (Tuesday 31 March 2026)
Posted on 4 March 2026
Contents
Summary
Netplates is seeking a motivated and enthusiastic Customer Service Apprentice to join their growing team. This is an excellent opportunity to gain hands-on experience in a fast-paced business environment while working towards a recognised Customer Service qualification.
- Wage
-
£22,350 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 9:00am - 5:00pm
37 hours 30 minutes a week
- Start date
-
Wednesday 1 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- You will support the team in delivering outstanding service to customers, handling enquiries, and ensuring orders are processed efficiently and accurately
- Responding to customer enquiries via phone, email, and online platforms
- Processing customer orders accurately and efficiently
- Providing product and service information
- Resolving customer queries and escalating issues where necessary
- Maintaining accurate customer records and updating internal systems
- Supporting the wider team with administrative tasks
- Ensuring a high standard of professionalism in all communications
Where you'll work
Unit E, Swallows Industrial Estate
267 Cranmore Boulevard
Shirley
Solihull
B90 4QT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
METAGEDU APPRENTICESHIPS LTD
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Specialist Level 3.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Other requirements
- Confident using Microsoft Excel (formulas, basic data sorting)
- Experience with CRM systems (or willingness to learn)
- Understanding of online ordering platforms
- Strong attention to data accuracy
About this employer
Netplates.co.uk stands as an e-commerce enterprise specialising in the purchase and sale of personalised cherished registrations within the United Kingdom. Their focus lies in delivering vehicle registration numbers tailored to your specific needs. As a growing employer, Netplates values continuous improvement, invests in its people, and strives to create a positive, supportive workplace environment where employees can develop their skills and contribute to long-term business success.
https://netplates.co.uk/ (opens in new tab)
Company benefits
- Pension
- Employer discounts
After this apprenticeship
Progression opportunities within the organisation are available.
Ask a question
The contact for this apprenticeship is:
METAGEDU APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000019110.
Apply now
Closes in 24 days (Tuesday 31 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.