Apprentice IT and Media Technician

BROUGHTON HALL CATHOLIC HIGH SCHOOL

LIVERPOOL (L12 9HJ)

Closes in 14 days (Thursday 19 March 2026 at 11:59pm)

Posted on 5 March 2026

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Summary

An exciting new opporunity has arisen to support the smooth running of Broughton Hall Cathilic High School IT Systems, while also leading on digital content creation and media communications. 

Wage

£13,741 to £22,222.20, depending on your age

National Minimum Wage

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Pay is based on the National Minimum Wage

Training course
Information communications technician (level 3)
Hours
Monday to Friday 8.30am to 4pm, term time only +10 days

35 hours a week

Start date

Friday 1 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

If you have an interest in IT and social media and are keen to learn more whilst putting these new skills in to practice in the workplace, this is a great opportunity to begin a career in the sector.  

Job Purpose: To support the smooth running of the school’s IT systems while also leading on digital content creation and media communications. This role combines technical IT support with creative media production, including managing the school website, social media platforms, and weekly newsletter. The apprentice will gain hands-on experience in both computing and digital media within a busy secondary school environment. 

Key Responsibilities:

IT Support & Technical Duties

  • Provide first-line technical support to staff and students
  • Support maintenance of desktop computers, laptops, and classroom devices
  • Assist with hardware setup, upgrades, and basic repairs
  • Provide printer support, including troubleshooting and maintenance
  • Assist with installation of software and updates
  • Support audio-visual equipment for assemblies, events, and classrooms
  • Log and respond to IT support tickets
  • Maintain IT equipment inventory

Media & Content Creation: 

  • Create engaging digital content (graphics, short videos, photography) for school use
  • Update and maintain the school website with news, events, and key information
  • Manage and schedule posts across school social media platforms
  • Design and produce the weekly school newsletter
  • Capture photography and video at school events
  • Support promotional materials for open evenings, recruitment, and enrichment activities
  • Ensure content aligns with school branding and safeguarding policies

A strong interest in IT, computing and digital skills is essential for this role. 

Where you'll work

YEW TREE LANE
LIVERPOOL
L12 9HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

RIVERSIDE COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Information Communications Technician (Level 3)- Support Technician
  • Fortnightly attendance at Riverside College, Widnes

Requirements

Essential qualifications

GCSE in:

Maths & English (grade Grades 9-4 (A-C))

Desirable qualifications

GCSE in:

  • Computing (grade Grades 9-4 (A-C))
  • Media Studies (grade Grades 9-4 (A-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Analytical skills
  • Non judgemental
  • Patience
  • Able to meet deadlines
  • Good written skills
  • Able to work independently
  • Able to work as part of a team
  • Interest in digital content
  • Interest in photography

Other requirements

Broughton Hall Catholic High School is committed to safeguarding and promoting the welfare of children and young people. This role is therefore subject to an enhanced DBS check.

We reserve the right to close this opportunity after 1 week if we have received enough applications, and therefore recommend you make an application as soon as possible, rather than waiting until the planned closing date as we cannot guarantee the vacancy will remain open for the whole time planned. 

If you are applying with qualifications other than those listed in the entry requirements (GCSE's), please make sure you have obtained official evidence of equivalency from UK ENIC before the application closing date. Please note, if you are shortlisted for the post we cannot progress your application any further without you providing evidence of this. 

About this employer

Broughton Hall Catholic High School is a school in Liverpool, which teaches Year 7 to 13 pupils. 

After this apprenticeship

  • There may be opportunities to apply for internal positions if these arise following the Apprenticeship

Ask a question

The contact for this apprenticeship is:

RIVERSIDE COLLEGE

Joanna Smith

joanna.smith@riversidecollege.ac.uk

01512572800

The reference code for this apprenticeship is VAC2000019036.

Apply now

Closes in 14 days (Thursday 19 March 2026 at 11:59pm)