Swim School Coordinator Apprenticeship

SEAHORSE SWIM SCHOOL LTD

Ely (CB7 4ES)

Closes on Thursday 30 April 2026

Posted on 5 March 2026

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Summary

Seahorse Swim School is offering an exciting opportunity for an enthusiastic individual to join our team as a Swim School Coordinator Apprentice. This role combines a Level 2 Customer Service Apprenticeship with hands-on experience in the daily operations of a successful swim school.

Wage

£13,000 a year

Check minimum wage rates (opens in new tab)

The wage is £10 an hour for the term time role plus the two weeks of the extra courses, as well as paid holiday , which is above the Goverment set wage for Apprentices of £8 per hour

Training course
Customer service practitioner (level 2)
Hours
Variable hours tbc with candidate to include one weekend morning, all with be discussed with the candidate at interview. This role is also term time.

33 hours a week

Start date

Monday 1 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Position: Assistant Swim School Coordinator (Customer Service Apprentice - Level 2)
  • Reporting to: Swim School Directors
  • Location: Multi-venue role across Seahorse Swim School locations
  • Apprenticeship: Level 2 Customer Service Practitioner

Key Responsibilities:

Customer Service & Frontline Support:

  • Responding to customer enquiries via phone and email in a professional and friendly manner
  • Supporting families with class information, availability, and general queries
  • Maintaining accurate customer records
  • Assisting with membership administration and direct debit processes
  • Ensuring customer communication is clear, timely, and aligned with Seahorse Swim School values

Administrative & Business Support:

  • Supporting day-to-day office administration
  • Assisting with registers, data input, and swimmer progress tracking
  • Supporting venue coordination and lesson scheduling
  • Assisting with the preparation of reports and internal documentation
  • Helping maintain efficient systems across admin, teacher, and parent communication portals

Swim Teaching Development:

  • Working towards a recognised swim teaching qualification (fully funded and supported)
  • Assisting qualified teachers during lessons where appropriate
  • Gradually developing the skills and confidence to lead lessons independently
  • Supporting poolside operations when required

Training & Development:

  • Enrolment onto a Level 2 Customer Service Apprenticeship
  • Supported training pathway to become a qualified swim teacher
  • Ongoing mentorship from the Swim School Directors
  • Real business experience within a growing multi-venue swim school
  • Opportunity for long-term progression within the organisation

Where you'll work

32 St Mary S Street
Ely
CB7 4ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAMBRIDGE REGIONAL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprentice will be fully taught in the workplace via a mentor and Cambridge Regional College tutor. 

More training information

  • We will also be including education for them with a Swim England Qualification Level 2 Swim Teacher
  • RLSS NPLQ (Gen10) or RLSS NRASTC

Requirements

Essential qualifications

GCSE in:

  • English (grade 3 or D)
  • Maths (grade 3 or D)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

This role will suit someone who enjoys swimming and working with children. A considerable part of the role involves assisting and eventually taking swimming lessons.

About this employer

Seahorse Swim School is a growing, multi-venue swim school providing structured, high-quality swimming lessons to children of all abilities. We pride ourselves on small class ratios, teachers in the water with younger swimmers, and a strong emphasis on customer service and communication with families.

Our mission is to create confident, capable swimmers through personalised progression pathways and a supportive learning environment. Alongside delivering excellent lessons, we are committed to developing our team and creating long-term career opportunities within the leisure industry.

Company benefits

Bonus scheme available.

After this apprenticeship

Apprentices can progress to a more senior role in the company as a lead teacher or administrator.

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

The reference code for this apprenticeship is VAC2000019015.

Apply now

Closes on Thursday 30 April 2026