Reception and Administration Apprentice (Salary £16,000)
EMW LAW (TRUSTEE) LIMITED
Watford (WD17 1JA)
Closes in 22 days (Friday 3 April 2026)
Posted on 11 March 2026
Contents
Summary
EMW Law have a fantastic opportunity available within Business Support Services where you will be required to provide reception and administration support to all of our legal teams, such as Business Support Services, Corporate Services, Individuals and Families and Real Estate across all of our offices.
- Wage
-
£16,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday from 9:00am to 5:30pm.
37 hours 30 minutes a week
- Start date
-
Monday 4 May 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception Responsibilities:
- Greeting clients and visitors face-to-face and providing support, ensuring legal advisors are advised as soon as possible to ensure that clients aren’t left waiting in reception for [a long time/longer than 5 minutes].
- Book clients in so that we have a record of who has arrived at our offices and who they are meeting.
- Answer all telephone calls quickly (ideally within 3 ring cycles) and courteously, directing calls to their destination without delay, ensuring that our clients and visitors always have a positive experience and perception of our firm.
- Ensuring that accurate and detailed messages are always taken and emailed to the appropriate person in a timely manner.
- When answering the telephone, please ensure that the caller’s name, telephone number(s), company name (if appropriate) and email address are taken and sent to the legal advisor.
- Manage the firm’s enquiries email inbox, ensuring that all enquiries are dealt with in a timely manner and passed to the appropriate person as soon as possible and in line with our service commitments. These messages may be new enquiries to the firm or existing clients and contacts; it’s really important that these are dealt with as soon as possible.
- Maintaining all meeting rooms and the general reception area, ensuring that all items are replenished and refreshments are always available. This also means that meeting rooms and the reception area must be kept clean and tidy at all times. Meeting rooms must be presentable for the start of each and every meeting and also clean at the end of each day, so they are always ready for the following morning. This will also include cleaning the coffee machines and washing up crockery and cutlery as and when this is required.
- To observe, record and monitor visitors/deliveries to the office, alerting your manager of any concerns.
- To maintain high security standards by monitoring visitors, site engineers, deliveries, etc., and securing the offices on leaving the premises each day.
- To carry out general postal duties as and when this is required, such as opening and preparing incoming and outgoing mail, and organising courier deliveries.
- To maintain motor vehicle records in respect of all employee vehicles in order to contact individuals if there are any parking issues.
- Ensuring that all accidents are accurately recorded in the “Accident Book” and informing the Facilities Manager of any accidents that have occurred during the working day.
You will also be required to assist the Northampton office with front-of-house responsibilities as and when this is required by your manager
Administration Responsibilities:
- Effectively photocopying and scanning documents as and when required.
- Effectively file documents electronically in a timely manner.
- Liaise with colleagues and clients, when appropriate, providing clear and helpful communication.
- Provide all relevant information to all teams efficiently and effectively.
- Demonstrate proficiency with Microsoft Office applications and other relevant software.
- Assist with managing post requirements to include scanning all posts to relevant electronic files.
- Assist with ad hoc accounting and billing tasks, ensuring accuracy and timely processing.
- Prepare documents as requested, ensuring accuracy in line with the firm’s standardisation policy.
- Ensure all records are meticulously maintained and up to date.
- Assist with managing telephone calls professionally and directing enquiries as appropriate.
Where you'll work
Clarendon WRX
37 Clarendon Road
Watford
WD17 1JA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAMAR LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administration Level 3 apprenticeship standard.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
About this employer
Joining EMW you will be surrounded by likeminded people, who are passionate about providing great service to our clients. You will have a great opportunity to make a valuable contribution, take ownership of your work, and be exposed to a wide variety of legal matters and expertise. As part of our team, we believe you will be part of something special. We are striving to create a working environment where everyone reaches their full potential, where our teams are flexible, friendly, and inclusive with a clear focus on growth and success.
https://www.emwlaw.com/ (opens in new tab)
Company benefits
- 24 days holiday
- 3% Employer Pension Contribution
- BUPA Private Health
- Employee Assistance Programme
- Perkbox / Benefits Hub
After this apprenticeship
Future progression to an administration role.
Ask a question
The contact for this apprenticeship is:
DAMAR LIMITED
Sabina Adam
Sabina.Adam@damartraining.com
07566 289 979
The reference code for this apprenticeship is VAC2000018977.
Apply now
Closes in 22 days (Friday 3 April 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.