Business Applications Support Consultant Apprentice

QI LTD

Bedfordshire (MK45 2ND)

Closes in 15 days (Friday 20 March 2026 at 11:59pm)

Posted on 3 March 2026

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Summary

Launch your ICT career with QI! As a Business Applications Support Consultant Apprentice, you’ll diagnose system issues, optimise business applications, support integrations, and develop core skills in data handling, configuration, and user support. Build real technical capability in a fast paced environment.

Wage

£17,500 a year

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Annual Salary

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 09:00 - 17:00

35 hours a week

Start date

Sunday 29 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities:

  • Learning how to troubleshoot and resolve support issues
  • Supporting users on Microsoft Dynamics, PowerApps, Microsoft 365 and Sage systems
  • Speaking with customers to understand what they’re trying to achieve
  • Logging and managing support requests with help from the team
  • Assisting with day-to-day today support tasks as you build experience
  • Over time, you’ll also start helping with testing, small project work, and learning how system changes are delivered

Where you'll work

6 Doolittle Mill
Ampthill
Bedford
Bedfordshire
MK45 2ND

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Your learning will take place at the South Central Institute of Technology, which offers benefits such as:

  • Quality teaching and support
  • Project-based learning, co-delivered by employers
  • State-of-the-art facilities with plenty of tech equipment available

Requirements

Essential qualifications

“GCSE” in:

  • “Maths” (grade 9-4)
  • “English” (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Interest in IT
  • willingness to learn
  • organised
  • attention to detail
  • telephone skills
  • literacy skills

Other requirements

  • Commute to this job’s location and Bletchley Campus

About this employer

Qi Limited (qil.co.uk) is a specialised UK provider of ERP systems, IT strategy, infrastructure services and data migration, with deep expertise in Microsoft Dynamics and Sage products. Their values focus on respect, collaboration, customer success, and long-term relationships, which shows through in their testimonials and mission statements. As a workplace, Qi appears to offer: • A supportive, collaborative team culture • Opportunities to work with high-demand modern technologies • Stability and longevity • Meaningful client relationships and impact If you're exploring employers in tech, digital transformation, or ERP consulting—especially around Milton Keynes, Qi comes across as a strong contender.

https://qil.co.uk/ (opens in new tab)

After this apprenticeship

  • Full Time Employment
  • Courses and Qualifications

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC2000018954.

Apply now

Closes in 15 days (Friday 20 March 2026 at 11:59pm)