Aquatics Customer Service Apprentice
LOUNGING HOUND GLOBAL LIMITED
Market Rasen (LN8 6HF)
Closes in 15 days (Friday 20 March 2026 at 11:59pm)
Posted on 3 March 2026
Contents
Summary
We are seeking an enthusiastic and motivated individual to join our new Aqua Group shop. This role combines hands-on learning about marine and tropical fish, animal welfare and product knowledge. You will play an important part in supporting customers, maintaining high welfare standards, and contributing to the success of a growing business.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
5 day rota. Monday- Sunday, shifts to be confirmed.
40 hours a week
- Start date
-
Wednesday 1 April 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role combines hands-on learning about marine and tropical fish, animal welfare, and product knowledge with delivering outstanding customer service both on the shop floor and in the office.
Where you'll work
Unit 14
Brookenby Business Park
Market Rasen
LN8 6HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST LINDSEY INFORMATION TECHNOLOGY CENTRE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Training takes place in the workplace, 40 hours per week, apprentice minimum wage.
5 day rota, Monday- Sunday.
More training information
Level 2 Customer Service Practioner Apprenticeship Standard delivered by First College.
Contact- Alison Devereux.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
Retail business
After this apprenticeship
Business Administration Level 3 Apprenticeship.
Ask a question
The contact for this apprenticeship is:
EAST LINDSEY INFORMATION TECHNOLOGY CENTRE
The reference code for this apprenticeship is VAC2000018903.
Apply now
Closes in 15 days (Friday 20 March 2026 at 11:59pm)