Apprentice Travel Consultant
MARKEN TRAVEL
WIGAN (WN5 7PE)
Closes in 22 days (Friday 27 March 2026 at 11:59pm)
Posted on 3 March 2026
Contents
Summary
Marken Travel are looking for a motivated, self-disciplined individual with a passion for travel. This is a fantastic opportunity to secure full-time employment and grow within our well-established independent business in Billinge. You will be supported by our award-winning team as you train to become a qualified Travel Consultant.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Travel consultant (level 3)
- Hours
-
Monday – Friday 9:00 – 17:30 and Saturday 9:00 – 15:30 with a day off in the week.
37 hours 30 minutes a week
- Start date
-
Friday 3 July 2026
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your main role will be assisting other members of staff as required and learning about all aspects of the retail travel industry duties will include:
- Meeting and greeting our customers
- Delivering excellent customer service
- Marketing, including social media and window displays
- Dealing with incoming and outgoing administration
- Updating customer files
- Matching customer needs and advising customers on their holiday arrangements
- Selling travel and related products to customers
Where you'll work
200 MAIN STREET
BILLINGE
WIGAN
WN5 7PE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ROCHDALE TRAINING ASSOCIATION LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
This apprenticeship includes regular training with a dedicated training provider. You will spend at least 6 hours per week of your working hours completing off-the-job learning, which may include online study, workshops, assignments and practical training to support your development.
More training information
Travel Consultant Level 3
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale.
- Customer: Engage customers by building rapport and taking opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations.
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers.
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures.
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers' varying needs and budgets in a way that is profitable to the business.
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately.
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance.
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately.
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Creative
- Initiative
- Patience
- Motivated
- Enthusiastic
- Friendly
About this employer
Marken Travel is an Independent Travel Agent that has been established since 1983.
Being a member of ABTA ensures we work to high professional standards and we offer choice, value and quality to all our clients.
We are a strong believer of ‘good old fashion customer service’ which sadly in today’s environment is quite rare. Being in business since 1983 has given a chance to build a strong and loyal customer base and I believe our service and our team our outstanding.
After this apprenticeship
Upon successful completion of the apprenticeship, the apprentice can expect to be offered a full-time position as a Travel Consultant at Marken Travel, with opportunities to further develop their skills, progress within the business and build a long-term career in the travel industry.
Ask a question
The contact for this apprenticeship is:
MARKEN TRAVEL
Andrea Fielding
andrea@trainingstation.me.uk
07936808138
The reference code for this apprenticeship is VAC2000018877.
Apply now
Closes in 22 days (Friday 27 March 2026 at 11:59pm)