Business Support Apprentice
SERVICES FOR INDEPENDENT LIVING
HEREFORDSHIRE (HR6 0LA)
Closes in 9 days (Friday 13 March 2026 at 11:59pm)
Posted on 4 March 2026
Contents
Summary
We’re looking for a Business Support Apprentice who is enthusiastic, organised and ready to learn. This role is perfect for someone beginning their career in administration, business support, HR or customer service.
- Wage
-
£17,062.50 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am – 5pm inclusive of 30 minutes unpaid lunch break.
37 hours 30 minutes a week
- Start date
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Wednesday 1 April 2026
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
About the role
You will work as part of a friendly team, providing essential administrative and reception support. No two days will be the same. Tasks include:
- Handling calls, emails and reception enquiries
- Setting up meeting rooms and ICT equipment
- Preparing documents, letters and employee certificates
- Updating records and databases
- Supporting the HR team with routine tasks
- Managing stationery orders and keeping office areas tidy
- Assisting with staff engagement activities
Where you'll work
1 OWEN WAY
LEOMINSTER ENTERPRISE PARK
LEOMINSTER
HEREFORDSHIRE
HR6 0LA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set your work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Admin qualification.
More training information
There is also a five-day teambuilding residential trip that is held in the spring of each year, offered to all apprentices on the programme.
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/ 4-9)
- Maths (grade A*-C/ 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
The learner will need to have a driving licence or live within walking distance of the office.
This role is subject to a successful DBS Check and 2 satisfactory references.
About this employer
SIL is a registered charity and a not-for-profit organisation. This means any surplus we make goes into improving our services and topping up our Charitable fund.
Our mission is to be the provider of choice for individual care and support, empowering people to lead an independent life meeting needs however small or however significant they are.
To enable older people and people affected by disabilities to exercise choice and control, to live independent lives, and to actively participate in society.
We work in partnership with local authorities, the NHS and local voluntary organisations to improve the lives of disabled people and older people and to facilitate their participation in and integration into society.
SIL has a set of guiding principles, our PRIDES, on which we base the way we work. Neither Old Age nor Disability defines you; we want to work with you to help you lead the life you choose.
https://www.s4il.co.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
This role could progress within the business.
We have an HR Officer who started as a Business Support Apprentice 5 years ago and a Finance Officer who started as an Accounts Apprentice 4 years ago.
Development is there for the right candidate if there are positions available.
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Lisa Wilkinson
lisa.wilkinson@hwgta.org
01432377002
The reference code for this apprenticeship is VAC2000018863.
Apply now
Closes in 9 days (Friday 13 March 2026 at 11:59pm)