Apprentice Administrator

FDQ LIMITED

LEEDS (LS15 8GB)

Closes in 17 days (Monday 23 March 2026 at 11:59pm)

Posted on 5 March 2026

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Summary

To provide consistent support in operational administration matters including assisting to resolve queries, compiling information, and issuing documentation accurately and in a timely manner.
To undertake other tasks as reasonably requested by the Responsible Officer/Director of Operational Assurance.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Salary pts 1 – 6 on company pay scale

Training course
Business administrator (level 3)
Hours
Monday - Friday hours between 8.30am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 6 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Core Responsibilities:

  • Providing first line administration support in general office tasks including answering telephones and emails, incoming and outgoing post, printing, photocopying, filing, and monitoring stationery supplies
  • Providing travel and accommodation booking details
  • Providing administrative support to the operations team
  • Assisting with communication channels
  • Adhering to regulatory and internal quality assurance requirements
  • Assisting with the weekly certificate run ensuring postal tracking and recording procedures are adhered to
  • Providing reports and data analysis as and when required
  • Ensuring the office environment is maintained to a sufficient standard
  • Supporting other functions of officer role to cover absences of other such members of team
  • Maintaining excellent working relationships across the business

Additional duties:

  • Collating receipts and approval for credit card expenditure
  • Providing first line support for the expenses system and dealing with associated queries
  • Communicating any system amendments for updating on the accounting system
  • General finance administration tasks including filing and scanning of financial documents, obtaining approval of documents, and providing email support for finance queries
  • Supporting the Apprenticeship Assessment team with day-to-day operational activities
  • Supporting the Quality Assurance and Compliance team in accordance with regulatory practices and requirements

Where you'll work

4100 PARK APPROACH
LEEDS
LS15 8GB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

You will attend Leeds City College (Printworks campus) as well as online sessions twice per month. 

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

About this employer

FDQ Ltd is a recognised Awarding Organisation in England, Wales, and N. Ireland with powers to design, develop and award qualifications. It also provides endorsed programmes and works widely with employers, learning providers and learners to ensure that all products are fit-for-purpose. FDQ is also an approved Apprenticeship Assessment Organisation (EPAO) and delivers examination related quality assured services to apprentices across the food and drink network.

https://www.fdq.org.uk/ (opens in new tab)

Company benefits

  • Annual Leave: 25 days pa plus statutory bank holidays
  • 9% of salary contribution paid monthly to NEST pension scheme
  • Entry to FDQs annual bonus scheme (based on annual profit threshold)

After this apprenticeship

Permanent role with the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

The reference code for this apprenticeship is VAC2000018859.

Apply now

Closes in 17 days (Monday 23 March 2026 at 11:59pm)