Level 3 Customer Service Apprentice
CMA CGM (UK) SHIPPING LIMITED
Merseyside (L3 1BG)
Closes in 23 days (Friday 27 March 2026)
Posted on 4 March 2026
Contents
Summary
Through a unique combination of practical experience, structured learning and dedicated support from experienced colleagues and managers, whilst developing the knowledge and expertise needed to manage and resolve complex customer queries, enhance customer experiences, and contribute to the continued success of CMA CGM.
- Wage
-
£23,500 a year
Check minimum wage rates (opens in new tab)
£23,500 starting salary. Salary will increase in 6-monthly increments during your apprenticeship, subject to performance and key milestones being met.
- Training course
- Customer service specialist (level 3)
- Hours
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Monday - Friday, 9.00am - 5.00pm.
35 hours a week
- Start date
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Tuesday 1 September 2026
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role gives you hands‑on experience in customer service and logistics. You’ll support our customers by phone and email, whist learning how we deliver a great customer experience.
You’ll work with different teams throughout the Customer Care function to solve problems, update systems, and keep shipments on track.
You’ll also learn about import/export processes, handle basic cases with guidance, and help improve how the team works.
It’s a great opportunity to build confidence, communication skills, and real-world business experience.
Where you'll work
12 Princes Parade
Princes Dock
Liverpool
Merseyside
L3 1BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LINDEN MANAGEMENT (UK) LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The apprenticeship will use a blend of virtual learning and real life practice. All webinars and meetings with skills coach will be virtual with weekly webinars & assignments.
More training information
- Support from a dedicated trainer who will support with learning, skill competency and developing evidence.
- Individual support and mentoring to make every apprenticeship a success.
- Access to our virtual learning environment.
- Live workshops delivered by specialist trainers.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
About this employer
At CMA CGM Group, we move the world and ideas forward. And our 160,000 people move with us. Across oceans, through the air, and along global supply chains, careers here are shaped by motion, growth, and collective momentum.
Our promise to you, is that we offer a workplace where people broaden their horizons, embrace challenges, develop new skills, and make a real impact.
Because when the world is in motion, so are our careers.
https://www.cma-cgm.com/ (opens in new tab)
Company benefits
- Enhanced pension
- 25 days annual leave (plus public holidays) increasing with service + additional day over Christmas period
- Life assurance x4
- BUPA + Healthcare Cash plan
- Cycle to work scheme
- Travel season ticket loans
After this apprenticeship
Completion of this apprenticeship, you will be eligible to join the Institute of Customer Service as an individual member, at Professional level.
Should you progress your customer service career path beyond your apprenticeship, you may be eligible for further professional membership, including management.
Ask a question
The contact for this apprenticeship is:
CMA CGM (UK) SHIPPING LIMITED
Emily Jones
lpl.emjones@cma-cgm.com
The reference code for this apprenticeship is VAC2000018807.
Apply now
Closes in 23 days (Friday 27 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.