Contract Manager Assistant Apprentice

Polygon

Castleford (WF10 5NP)

Closes in 22 days (Friday 27 March 2026 at 11:59pm)

Posted on 5 March 2026

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Summary

Kick-start your career in project delivery and client coordination. We are looking for a Contract Manager Assistant Apprentice to become the driving force behind smooth project delivery on our customer site.  You will be a key point of contact, helping teams stay aligned, clients stay informed, and projects stay on track.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 8.30am - 5pm

40 hours a week

Start date

Monday 20 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Build your future in project and contract management.

Are you highly organised, proactive, and ready to take the first step in a career within project or contract management? We are looking for a Contract Manager Assistant Apprentice to become a key support figure within our Contract Management and Site Trade teams.


As a central point of coordination, you will:

  • Support the Contract Management and Site Trade teams to deliver excellent, timely services to our customers
  • Work closely with operational teams to schedule site activities and ensure project information, materials, and logistics are in place
  • Communicate regularly with customers to support project progress and maintain high satisfaction levels
  • Assist Contract Managers with project planning and variation development, including researching and ordering material requirements
  • Keep project files and documentation accurate, organised, and up to date
  • Act as a focal point for customer and site team calls and emails, ensuring queries are handled efficiently and resolved promptly
  • Help keep workflows updated, progressing active works and saving critical documentation to job folders
  • Support the preparation of key client reports and final accounts
  • Request payment of excesses (where applicable) and follow up on outstanding material choices
  • Agree material selections within approved client allowances, source cost-effective materials, and arrange delivery to site
  • Contribute to a culture of excellence, effective customer service, and continuous improvement
  • Ensure full compliance with Health & Safety policies and all company procedures

Why Join Us?
This apprenticeship gives you real responsibility from day one. You will gain valuable experience in:

  • Project coordination
  • Customer communication
  • Procurement and materials management
  • Commercial awareness
  • Documentation and compliance
  • Professional teamwork in a live operational environment

You won’t just be supporting projects, you will be helping drive customer satisfaction, project success, and overall business performance.

Key experience / Knowledge:

  • Basic building industry knowledge (desirable not essential)

  • IT systems including Microsoft Office, video, HR system

  • Customer Service experience ideal

    If you’re motivated, detail-focused, confident communicating with others, and eager to learn, this is your opportunity to develop a strong foundation for a successful career.

Apply now and become the driving force behind successful project delivery.

Where you'll work

Unit D
Links 31 Willowbridge Way Whitwood
Castleford
WF10 5NP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEC PARTNERSHIP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Workplace training.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Initiative
  • · Commitment to meeting target
  • · Listening
  • · Methodical
  • · Calm under Pressure
  • · Decision Making

Other requirements

Live within a reasonable commuting distance to ensure reliable attendance.

About this employer

Polygon is the European market leader in property damage restoration, serving a range of sectors including insurance, property management, government and industrial clients. Polygon generated sales of EUR 1 500 million in 2024 and provides 24-hour coverage delivered by a global network of more than 8,000 employees in 18 countries. We ensure a rapid, accurate response that mitigates loss and effectively manages cost for our customers.

For over 60 years, we have delivered best-in-class service, while our constant investment in our people, technology and equipment ensures that our solutions are proven, repeatable, environmentally sustainable, results-oriented and cost-effective.

https://www.polygongroup.com/ (opens in new tab)

Company benefits

21 days annual leave with the option to purchase up to 5 extra days 

Paid sick leave entitlement 

Employer pension contributions 

Social & Wellbeing Perks

Annual Christmas party

After this apprenticeship

Possible offer of a permanent postion within the company.

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

myapprenticeship@scarboroughtec.ac.uk

The reference code for this apprenticeship is VAC2000018739.

Apply now

Closes in 22 days (Friday 27 March 2026 at 11:59pm)