Apprentice Administrative Support Officer

NANTWICH TOWN COUNCIL

NANTWICH (CW5 5DG)

Closes in 18 days (Monday 23 March 2026 at 11:59pm)

Posted on 3 March 2026

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Summary

A unique opportunity to develop an administrative support role in local government in the pretty market town of Nantwich. The new apprentice at Nantwich Town Council would be at the heart of the community, playing their part to ensure the town council office runs smoothly to support local decision making, events and other important duties.

• Wage:

  £24,454.04 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm. Some evening or weekend work may be required but will be discussed in advance and TOIL is then agreed.

  37 hours a week

• Start date:

  Monday 6 April 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role requires accuracy, organisation, discretion and the ability to work within established procedures and statutory requirements.

Key Responsibilities:

Administrative & Office Support

• Provide day-to-day administrative support to the Town Clerk, Deputy Town Clerk, Finance Officer and Facilities Manager.
• Act as the first point of contact for the Council, dealing professionally with face-to-face, telephone and email enquiries, resolving routine matters and referring more complex issues appropriately.
• Manage shared email inboxes within agreed response times; provide inbox cover when required.
• Maintain accurate manual and electronic filing systems, databases and records in accordance with data protection and record retention requirements.
• Maintain councillor records including contact details, committee membership, register of interests and attendance records.
• Maintain the minute tracker and ensure minute books are kept up to date, correctly ordered and prepared annually for binding. 
• Order and monitor stationery and office consumables and ensure office equipment (including photocopier and franking machine) is maintained and operational.
• Undertake general administrative duties including document preparation, correspondence, data entry and distribution of information.

Meetings & Governance Support

• Arrange meetings for councillors and officers, including room preparation and refreshments where required.
• Assist in the preparation, publishing and distribution of agendas and supporting papers in accordance with statutory deadlines and council procedures.
• Upload statutory notices, agendas and minutes to the Council website and ensure public notices are displayed as required. 
• Attend meetings as required and prepare draft minutes for review by the Clerk.
• Ensure records of meetings and decisions are accurately maintained and accessible.

Mayoral & Civic Administration

• Maintain the Mayoral diary and coordinate civic engagements in liaison with the Mayor and Officers.
• Prepare and manage routine Mayoral correspondence. 
• Provide administrative support for civic functions including Mayor Making, Civic Service, Remembrance Sunday and Awards. 
• Assist with event logistics and documentation in accordance with established procedures.

Tourist Information & Customer Service

• Provide cover at the Tourist Information Desk, welcoming visitors and providing accurate local information.
• Process ticket sales and bookings using the Council’s ticketing system and handle associated transactions in line with financial procedures.
• Maintain a working knowledge of booking and ticketing systems. 
• Manage calls to the Council’s main telephone number and respond to or redirect voicemail messages as appropriate.

Marketing & Events Support

• Provide administrative support to the Marketing Manager and Marketing Officer.
• Assist with basic website updates and preparation of promotional materials.
• Support the organisation and delivery of council and community events.
• Attend evening and weekend events where required to support council activities.

Compliance & Professional Development

• Support compliance with statutory requirements, council policies and data protection legislation.
• Handle sensitive and confidential information appropriately. · Undertake training relevant to the role and participate in continuing professional development. 
• Carry out other duties commensurate with the grade of the post.

Where you'll work

NANTWICH CIVIC HALL
MARKET STREET
NANTWICH
CW5 5DG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If you do not already hold GCSEs at Grade A-C / 8-4 in English and Maths you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Team working
• Time management

About this employer

Nantwich Town Council is a representative body and local voice for the community it serves. Established in 1974, today it is represented by fifteen Councillors, who were last elected in 2023.

A main function of the Town Council is the management of the Civic Hall which stages a variety of live music and other entertainment, such as comedy nights, as well as being a central hub and information point for the town. Other key functions include running of the Nantwich Market along with associated, weekly outdoor markets and the four community allotment sites.

In addition, there are also key, annual, important events in for the town that the Council supports, such as the Christmas Lights Switch On and Remembrance Sunday.

Company benefits

• TOIL Policy
• Local Government Pension Scheme
• 26 days annual leave
• Buy back holiday policy

After this apprenticeship

On successful completion of apprenticeship, a full-time position will be considered.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Becky Smythe

becky.smythe@ccsw.ac.uk

The reference code for this apprenticeship is VAC2000018724.

Apply now

Closes in 18 days (Monday 23 March 2026 at 11:59pm)