Credit Controller Apprentice
Aimia Foods Ltd
UK (WA11 0HF)
Closes in 27 days (Tuesday 31 March 2026)
Posted on 3 March 2026
Contents
Summary
Are you looking to build a long-term career in credit control? Then look no further! Start your career today with a level 2 credit control apprenticeship with Aimia Foods Ltd and Kaplan. You will be gaining valuable workplace experience whilst working towards the qualification.
- Wage
-
£28,000 a year
- Training course
- Senior credit controller and debt collection specialist (level 3)
- Hours
-
Monday to Friday. Shifts TBC.
37 hours 30 minutes a week
- Start date
-
Monday 13 April 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Job duties:
- Weekly Mars report and invoice.
- Daily cash allocation.
- Daily invoice processing.
- Daily credit note processing.
- Daily EDI invoicing and processing.
- Processing of Pro-forma payments – Key User.
- Price inputting and filing.
- Processing of Manual Invoices.
- Perform pro-active telephone and email correspondence for timely and effective collection to achieve weekly targets.
- Report any non payments to the Credit Manager on a weekly basis.
- Release any held orders based on assessment of the current situation.
- Sainsbury POD despatches.
- Aldi POD despatches.
- Dispute Resolution Process by logging, monitoring and reporting on all debit note/invoices which are received into the business.
- Any Ad Hoc tasks.
Where you'll work
Penny Lane
Haydock
UK
WA11 0HF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KAPLAN FINANCIAL LIMITED
Training course
Senior credit controller and debt collection specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
- Negotiate good credit management or debt collection outcomes, in line with organisational policies.
- Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
- Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
- Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
- Comply with relevant governance, policies and procedures.
- Follow the environmental, social and governance requirements of their organisation.
- Take ownership of work through to resolution, re-negotiating or escalating when required.
- Make evidence-based decisions on credit and debt cases.
- Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
- Complete actions in a reliable and timely way in line with organisation policy, values and standards.
- Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
- Select credit management or debt collection strategies to resolve issues.
- Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
- Collaborate with own team and stakeholders to build and maintain relationships.
- Communicate with own team and stakeholders, verbally and in writing.
- Review own business working practices to identify areas for improvement.
- Facilitate changes to working practices.
- Use feedback to identify areas for personal development.
- Plan and undertake continuing professional development (CPD) and support the development of others.
- Review and analyse customer applications, seeking additional financial and non-financial information when required, and assisting with the reporting of credit checks and credit limits.
- Analyse customer credit risk and develop strategies, making evidence-based decisions on credit limits in line with regulatory and organisational requirements.
- Advise on account issues and give expert support, including referral to specialist colleagues or agencies, to find a clear path to payment or resolution for those facing financial difficulty that minimises risks of overdues or bad debts for either corporate business accounts; individual customers; or third parties, for example debt collection agencies, debt advice agencies.
- Support consistent decision making, practice and compliance with policies, regulatory requirements, and procedures by challenging any inaccuracies in customer or debt data, monitoring performance measures and advising colleagues, third party suppliers and the wider business within your remit.
- Remove controlled goods in line with organisational, legal and regulatory requirements, including the National Standards.
- Sell controlled goods in line with organisational, legal and regulatory requirements, including Taking Control of Goods National Standards.
- Engage with stakeholders on accounts, for example to resolve issues, leverage payment, support business growth.
- Negotiate good credit management or debt collection outcomes, in line with organisational policies.
- Use questioning techniques to acquire information from customers to understand the customer’s financial situation or specialist needs or requirements and develop acceptable solutions, adapting communication style to suit audience.
- Identify, defuse and resolve account issues which have multiple strands or involve sensitive situations, such as critical business accounts or vulnerable customers.
- Develop strong, positive and sustained relationships with stakeholders, recognising the business context of relationships and their importance to the organisation, while dealing with a challenging situation.
- Comply with relevant governance, policies and procedures.
- Follow the environmental, social and governance requirements of their organisation.
- Take ownership of work through to resolution, re-negotiating or escalating when required.
- Make evidence-based decisions on credit and debt cases.
- Use management information tools to identify emerging risks, prioritise high risk accounts and plan workload.
- Complete actions in a reliable and timely way in line with organisation policy, values and standards.
- Make ethical and secure use of systems, tools and processes including digital technology and data analytics to deliver services to customers.
- Select credit management or debt collection strategies to resolve issues.
- Use key data and performance reports and team leadership or team working techniques to support the achievement of credit management and debt collection outcomes.
- Collaborate with own team and stakeholders to build and maintain relationships.
- Communicate with own team and stakeholders, verbally and in writing.
- Review own business working practices to identify areas for improvement.
- Facilitate changes to working practices.
- Use feedback to identify areas for personal development.
- Plan and undertake continuing professional development (CPD) and support the development of others.
Training schedule
This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role.
It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships. Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management.
This is a fantastic opportunity to build technical knowledge which is supported by work based experience. This ensures that learning and skills are directly applied to the apprentice’s role.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
Please note salary is between £28,000 - £30,000. Benefits; 25 days holiday, Gov Pension, Simply Health, Subsidised canteen, Access to holiday homes, Onsite parking.
About this employer
Aimia Foods are a market leading food and beverage company. We delight in developing, manufacturing and nurturing our own brands, as well as managing, manufacturing, and distributing some of the worlds' best loved brands.
After this apprenticeship
Complete higher level qualifications.
Ask a question
The contact for this apprenticeship is:
KAPLAN FINANCIAL LIMITED
The reference code for this apprenticeship is VAC2000018697.
Apply now
Closes in 27 days (Tuesday 31 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.