Business Admin Apprentice

London Borough of Hammersmith and Fulham

London (W12 8BY)

Closes in 6 days (Wednesday 11 March 2026)

Posted on 3 March 2026

---

Summary

This apprenticeship consists of an 18-month, long opportunity to build on your organisational and communication skills and apply your ‘can-do’ attitude whilst working towards a Business Administrator Level 3 Qualification. 

• Wage:

  £27,783 a year

  Check minimum wage rates (opens in new tab)

  London Living Wage.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday between 9am - 5pm.

  36 hours a week

• Start date:

  Monday 20 April 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Ensure the effective delivery of the Damp & Mould service
• Carry out various administrative tasks to enable service delivery using different IT systems
• Raise work orders to contractors in accordance with instruction from the Damp and Mould Manager and within your financial limit
• Contribute to the effective monitoring of the damp and mould service being delivered for planned and reactive works/services

Where you'll work

182 Coningham Road
London
W12 8BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LET ME PLAY LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training and Development - Within your role you will:

Complete a Business Administration Level 3 qualification in the Damp & Mould Team which will be funded by the Council. This will involve completing assignments and meeting your tutor online and/or completing tasks in the workplace (depending on specific course requirements).

As a H&F Apprentice, you will fully commit to the 20% off-the-job training requirements of the post alongside your normal day-to-day job. You will complete a course of study and all learning and development requirements of the role.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

Other requirements

Be a Hammersmith & Fulham resident aged 16+. We encourage you to apply if you are a school/college/university leaver and would like to kick-start your career or fancy a career change. Applicants of all ages 16 + will be considered. You must not currently be qualified in the Business Administrator Level 3 qualification.

About this employer

Hammersmith & Fulham is one of London's leading councils. We aim to be the best. The council is currently controlled by a Labour Party administration and the Leader of the Council is Councillor Stephen Cowan

https://careers.newjob.org.uk/LBHF (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained a professional qualification which will improve your chances of finding work either within the Council or with another employer or help you move on to a higher-level apprenticeship elsewhere. 

You will have networked across the Council and be aware of the internal job market during your time with us, and we will provide support on your approach to the wider job market as part of your development programme.

Ask a question

The contact for this apprenticeship is:

London Borough of Hammersmith and Fulham

H&F Academy

hf.academy@lbhf.gov.uk

The reference code for this apprenticeship is VAC2000018660.

Apply now

Closes in 6 days (Wednesday 11 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.