Administration Apprentice - Wills
RIGHT LEGAL GROUP LIMITED
Derby (DE21 6BF)
Closes in 27 days (Tuesday 31 March 2026 at 11:59pm)
Posted on 2 March 2026
Contents
Summary
Join Right Legal Group as an Administration Apprentice, taking charge of Wills and LPA cases once they’re signed. You’ll keep clients updated, work with partners like the Land Registry and OPG, handle calls confidently, and help everything run smoothly. Full‑time onsite in Derby.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday
9am- 5pm
37 hours 30 minutes a week
- Start date
-
Wednesday 1 April 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be responsible for the progression of client matters, both Wills and LPA’s, ensuring instructions move forward efficiently, accurately and with outstanding client care.
For new instructions, your responsibility begins once the document has been signed. From that point, you will take ownership of the matter through to completion, liaising with external stakeholders such as the Land Registry and the Office of the Public Guardian, and keeping clients informed at every stage.
For existing instructions already in the pipeline, the role requires a fast paced, proactive approach, with the ability to engage confidently with clients, provide empathy, and manage client expectations clearly and professionally.
You will be a key point of contact for clients, handling inbound calls and ensuring every interaction reflects a genuine commitment to right first time, every time.
This role will be working onsite 5 days per week at our HQ in Derby.
- Take ownership of matters after the Will is signed and manage them to completion
- Keep existing cases moving, reducing delays and maintaining momentum
- Ensure all tasks are completed accurately and on time
- Act as a main point of contact for clients
- Handle inbound calls professionally and confidently
- Provide clear updates, manage expectations, and show empathy when dealing with sensitive topics
- Work with the Land Registry, Office of the Public Guardian, and other stakeholders
- Track responses, chase outstanding items, and resolve issues promptly
- Maintain organised and compliant file records
- Ensure all documents, submissions and case notes are accurate and up to date
- Monitor deadlines and key milestones
- Follow SRA standards, GDPR requirements and internal policies.
- Handle confidential information with care
- Escalate any risks or concerns appropriately
Where you'll work
16
Stanier Way
Wyvern Business Park
Derby
DE21 6BF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Work based training via monthly tutor led group delivery sessions
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
- Quality Driven
Other requirements
About you
- Experience in administration, case handling, or a client-facing environment
- Excellent communication skills, both in person and on the phone
- Strong organisation and attention to detail
- Confidence in managing client expectations and sensitive conversations
- Competent with Microsoft Office and case management systems
- A commitment to delivering a “right first time, every time” service
- Ability to travel to the Derby HQ 5 days per week
What looks good
Colleagues are expected to demonstrate Right Legal Group’s core values and competencies, including:
- Takes ownership
- Has professional pride
- Intentionally collaborates
- Demonstrates foresight
About this employer
Right Legal Group is no ordinary law firm. We’re a well‑established, SRA‑regulated national network specialising in Wills, Probate and Estate Planning — but what truly sets us apart is our purpose. We’re on a mission to change the way the UK thinks about making a Will. For us, it’s not just paperwork… it’s about protecting stories, memories and the emotional legacies families treasure most.
At Right Wills, we help clients safeguard more than money. We help them preserve the things that really matter: love, family history, connection and peace of mind for future generations. Every Will we support creates a lasting impact — and as part of our team, you’ll play a role in shaping those meaningful moments.
Joining us as an Administration Apprentice means stepping into a friendly, supportive environment where your growth genuinely matters. You’ll work with passionate people, learn from experts in the legal field, and become part of a forward‑thinking organisation that’s transforming an entire sector.
If you want to build a career where your work makes a difference, where you’re encouraged to develop, and where you help families protect their legacies, this is the place to do it.
https://rightlegalgroup.com/ (opens in new tab)
Company benefits
- Competitive salary & performance incentives
- Training & development
- Supportive, inclusive culture
- Health & wellness benefits
After this apprenticeship
- This apprenticeship could lead to full time permanent employment upon successful completion of your apprenticeship
- Internal applications will be invited for any vacancies at that time
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
07956914838
The reference code for this apprenticeship is VAC2000018611.
Apply now
Closes in 27 days (Tuesday 31 March 2026 at 11:59pm)