Business Administrator Apprentice (Level 3)
PROACTIVE PAYROLL SERVICES LIMITED
GAINSBOROUGH (DN21 1EB)
Closes in 30 days (Thursday 2 April 2026 at 11:59pm)
Posted on 2 March 2026
Contents
Summary
Gain hands-on experience in a busy Gainsborough office as a Business Administrator Level 3 Apprentice. You will support timesheet input, invoicing, manage client databases using Excel and systems, and provide customer service via phone and email. A great opportunity to build admin skills while gaining a recognised qualification.
- Wage
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£10,992.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Salary will be in line with the National Apprenticeship Wage. There may be opportunities for a pay review based on performance and progression during the apprenticeship.
- Training course
- Business administrator (level 3)
- Hours
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Monday, Tuesday and Friday, 9:00am - 4:00pm, with the possibility of working Thursday. Standard daytime office hours.
28 hours a week
- Start date
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Monday 4 May 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Accurately input and process timesheets
- Assist with preparing and issuing invoices
- Maintain and update client records using Excel and bespoke software
- Answer incoming calls and handle enquiries in a professional manner
- Provide customer service support via telephone and email
- Support the team with general day-to-day administrative tasks
Where you'll work
UNIT 2
WILLOUGHTON PLACE
WHARTON CLOSE
GAINSBOROUGH
DN21 1EB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QDOS TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The apprentice will work towards the Business Administrator Level 3 Apprenticeship Standard
- Training will take place in the workplace in Gainsborough, supported by a dedicated training provider
- Off-the-job training will be delivered alongside day-to-day duties, with full details of the training schedule agreed at the start of the programme
More training information
- Training will be delivered by an approved apprenticeship training provider
- The programme will include a combination of workplace learning, remote sessions and regular progress reviews with a dedicated assessor
- Ongoing support will be provided throughout the apprenticeship to ensure successful completion of the programme
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (or Equivalent))
- Mathematics (grade 4 (or Equivalent))
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
Other requirements
- Applicants must have the right to work in the UK.
- A friendly and professional attitude is essential, as the role involves regular contact with clients via telephone and email.
- Reliability and punctuality are important, given the structured working days (Monday, Tuesday, Friday, and occasionally Thursday).
- Basic IT literacy is expected, as you will be working with Excel and bespoke software systems.
About this employer
Proactive Payroll Services Limited is a professional and client-focused organisation based in Gainsborough, Lincolnshire, providing comprehensive payroll and business administration solutions. We pride ourselves on delivering efficient, accurate, and friendly service to a wide range of clients.
Our team values collaboration, professionalism, and continuous development, making us an excellent environment for apprentices to gain real-world experience, develop their skills, and grow their career in business administration.
http://www.proactivepayrollservices.co.uk/ (opens in new tab)
After this apprenticeship
- This Level 3 Business Administrator Apprenticeship is just the start of your career in business and administration. Once qualified, you could move into roles such as Business Administrator, Office Manager, or Customer Service Supervisor
- With experience, there’s scope to progress into team leadership, project coordination, or specialist administrative roles, or continue your development with higher-level apprenticeships to boost your career even further
Ask a question
The contact for this apprenticeship is:
QDOS TRAINING LIMITED
Engagement Team
engagement@qdostraining.com
01162044170
The reference code for this apprenticeship is VAC2000018602.
Apply now
Closes in 30 days (Thursday 2 April 2026 at 11:59pm)