Reception and Administration Apprentice

FORESIGHT (NORTH EAST LINCOLNSHIRE)

GRIMSBY (DN32 7SF)

Closes in 12 days (Sunday 15 March 2026 at 11:59pm)

Posted on 2 March 2026

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Summary

During this apprenticeship, you will be the welcoming face of our organisation. You’ll greet visitors, manage calls and correspondence, support enrolments and attendance, and keep front-desk operations running smoothly. Gain hands-on experience, valuable skills, and a recognised qualification in a supportive environment.

• Wage:

  £11,778 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Normal working hours are 09.00 - 15.30 Monday to Friday (with 30-minutes for lunch)

  30 hours a week

• Start date:

  Monday 23 March 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As our new apprentice, you will be the first point of contact for our organisation. Your duties will include offering administrative support across the organisation. You will welcome guests and greet people who visit our centre. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls, over-seeing enrolments and attendance, and organisation meet and greet appointments. You will be required to be able to deal with emergencies in a timely and effective manner, while streamlining office operations.

Main Responsibilities:

• Dealing with visitors and telephone enquiries, signposting as appropriate
• To receive and assist visitors, assisting with telephone enquiries, ensuring that messages are forwarded to colleagues
• To be responsible for the completion of the health & safety register
• To record incoming and outgoing mail
• To ensure the reception area and offices remains presentable
• Day to day administration involved with the smooth running of the organisation
• Arranging meetings and minute taking
• To use Microsoft Office Package (Word, Excel, Publisher, PowerPoint, Access and Outlook)
• Data entry to maintain a database
• To develop and maintain filing systems as appropriate
• Enrolment, initial assessment and registration onto project/s of participants
• To always promote and champion the benefits of the organisation
• To prepare publicity material and be involved in publicity strategies using design software
• To undertake basic computer maintenance
• To undertake and rectify day to day issues within the community centre
• To manage stock control for the centre
• To assist with project-based activities
• To prepare and answer correspondence
• To take an active part in events organised by Foresight
• To perform such duties as reasonably correspond to general character of the post and to be commensurate with its level of responsibility
• To work within the Foresight policies on confidentiality, health and safety, equal opportunities and racial equality at all times

Where you'll work

60 NEWMARKET STREET
GRIMSBY
DN32 7SF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEC PARTNERSHIP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.

You will complete a mixture of on and off the job training, including workshops, face to face training and working towards creating a portfolio of relevant practical evidence. You’ll also be supported by your colleagues at all times and will have a full induction.

You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C or above)
• Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Marketing Skills
• Friendly and Approachable
• Understand confidentiality
• Able to work to deadlines

Other requirements

Foresight is located on Newmarket Street, just off Freeman Street in Grimsby. Please check the location to ensure you would be able to report for work on a daily basis.

The post holder will be expected to have a high level of understanding and discretion in decision making related to the post.

The post holder will need to react to irregular and unplanned events, taking advantage of situations without necessarily consulting the line manager. The post holder will be required to meet deadlines on a regular basis and provide monitoring returns.

Furthermore, the post holder will be required to support the Chief Officer and other staff members managing their workload to meet the deadlines of a wide range of partners and negotiating priorities across the spectrum of interest that this post’s duties represent.

About this employer

At Foresight, we are a dedicated organisation supporting individuals with additional needs, their families and carers across North and North East Lincolnshire. We are committed to providing the way forward for the disabled community, creating inclusive opportunities for learning, training, leisure and social development. Our work empowers people to build confidence, overcome disadvantage and move towards a brighter, more independent future.

https://www.foresight-nelincs.org.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on and off-the-job learning. With strong growth ambitions, we offer an environment where your skills are valued, and your career can thrive. You’ll be working in a culture that encourages development, promotes wellbeing, and values teamwork.

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

Claire

myapprenticeship@grimsby.ac.uk

The reference code for this apprenticeship is VAC2000018537.

Apply now

Closes in 12 days (Sunday 15 March 2026 at 11:59pm)