Apprentice Customer Service and Social Media Administrator
MIRFIELD AUTOMOTIVE SPARES LIMITED
MIRFIELD (WF14 8LX)
Closes in 17 days (Sunday 22 March 2026 at 11:59pm)
Posted on 3 March 2026
Contents
Summary
This is an exciting opportunity to work for Mirfield Auto Spares undertaking varied duties including administration, social media and customer service both online and face to face. You will be working with a hardworking and friendly team.
- Wage
-
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
The wage range is: £7.55 to £12.21 per hour – The starting apprenticeship rate of pay is currently £7.55, £8 from the 1/4/2026.
The starting rate of pay may be negotiable, subject to experience.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9.00am - 5.00pm (2 x unpaid 15 min breaks am and pm and half hour lunch break).
37 hours a week
- Start date
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Monday 30 March 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will include various administration, customer service and social media duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:
- General administrative duties including typing correspondence by e-mail and letter
- Organising business travel
- Administering the company’s internet shop, packaging and distribution of internet ordered goods, dealing with incoming and outgoing post
- To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
- Using Microsoft Packages, in particular Word, Excel and PowerPoint
- Answering enquiries via our Ebay account
- Taking photographs of items to be sold on Ebay
- Adding parts to Ebay
- Cleaning parts so they are ready to be photographed for sale
- To deal courteously and efficiently with all visitors.
- Answering the telephone in a professional manner and dealing with general enquiries from customers and clients.
- Providing refreshments for visitors when required
- Inputting data onto internal systems with a high level of accuracy
- Dealing with stationary/stock levels and reordering as and when appropriate
- Assisting all members of the team as and when required
- Dealing with requests for information
- Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
- Attend and be punctual for all induction session, lessons, work-based training/support sessions
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going
- Access support from tutor/assessor/manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
Where you'll work
OFF STATION ROAD
LOWLANDS ROAD
MIRFIELD
WF14 8LX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The standard covers the following:
Knowledge
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and Service knowledge
Skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours/Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment this will involve the following:
- Showcase/Portfolio
- Interview
- Practical Observation
- Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.
To discuss this vacancy please call Nichola on 01484 437054 or mobile 07788 390025.
This post may close early if sufficient interest is received.
Requirements
Essential qualifications
GCSE in:
Other in:
Desirable qualifications
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Ability to use Microsoft
- Ability to use Social Media
- Excellent Timekeeping
- Excellent attendance record
Other requirements
Mirfield Automotive Spares Ltd is located close to Mirfield town centre and is within a five minutes’ walk of both the main Huddersfield Road and Mirfield train station providing great public transport links.
Due to the nature of company the ability to drive would be an advantage.
This company is commercial vehicle dismantlers and as such the successful candidate should be aware that they will be required to wear safety boots, gloves, helmet and high visibility vests when in the yard. You should have a sensible and mature attitude with a hands-on approach whilst working in this environment.
About this employer
Mirfield Auto Spares Ltd has over 30 years of experience in exporting commercial spare parts, complete vehicles and machinery; we are one of the UK’s largest stock lists of second hand commercial vehicle spares, exporting to 36 countries around the world.
https://mirfieldautospares.co.uk/ (opens in new tab)
Company benefits
If the budget allows there may be an increases/bonuses ongoing, this will also be based on satisfactory employment and meeting apprenticeship targets, over the duration of the apprenticeship.
After this apprenticeship
There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Nichola Barnes
nbarnes@kirkleescollege.ac.uk
01484 437054
The reference code for this apprenticeship is VAC2000018535.
Apply now
Closes in 17 days (Sunday 22 March 2026 at 11:59pm)