IT Apprenticeship

APEX COLLABORATIVE TRUST

Colne (BB8 7DP)

Closes in 17 days (Saturday 21 March 2026)

Posted on 2 March 2026

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Summary

You’ll be joining a supportive ICT team that values collaboration, encourages development, and is committed to helping you succeed where you will be working alongside experienced professionals who are there to guide you every step of the way.

• Wage:

  £16,000 a year

  Check minimum wage rates (opens in new tab)

  • £15,000-£17,000 per annum

• Training course: Information communications technician (level 3)
• Hours: Monday to Friday 8am- 4pm

  37 hours 30 minutes a week

• Start date:

  Tuesday 24 March 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support school/trust ICT services by providing on-site technical support across multiple sites, supporting the resolution of incidents and service requests in line with agreed processes and procedures
• Working closely with the ICT Manager and Senior ICT Technician, support the ICT infrastructure including physical and virtual servers, backups and networking devices ensuring the availability and security of the network, data and applications
• AV set-ups / Video editing and media projects
• Infrastructure support (wireless and wired network)
• Support staff & students on use of the school’s ICT systems
• Printer consumables asset management
• Systems and software support / Active directory and group policy support

Where you'll work

Venables Avenue
Colne
BB8 7DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BALTIC TRAINING SERVICES LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Your training will be delivered in 2-day blocks every 4-6 weeks, this will be in our online classroom. You will be working with a specialist coach from Baltic Apprenticeships. As part of our apprenticeship you will also have an opportunity to sit two bespoke and one expert module to tailor your training. The expert module is an additional Microsoft Certificate you will obtain by completing the apprenticeship with Baltic Apprenticeships.

Requirements

Essential qualifications

GCSE in:

• English (grade 5)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working

Other requirements

• A full DBS check will be completed ahead of starting in the role

About this employer

Are you passionate about technology and ready to start your career in IT with a purpose-driven organisation?

Apex Collaborative Trust is a dedicated educational trust that brings together multiple primary and secondary schools to support learning and opportunity across our communities, underpinned by values of Ambition, Collaboration and Trust.

They're looking for an IT Apprentice who is genuinely interested in technology, hardworking, curious to learn, and excited to grow their skills in a real-world IT environment.

Throughout your apprenticeship, you’ll also benefit from structured professional training with Baltic Apprenticeships, including 2-day training blocks every 4–6 weeks, giving you the tools, knowledge, and confidence to build a successful career in IT while making a meaningful contribution to the Trust’s digital services.

 

Company benefits

• 26 days annual leave plus bank holidays and 2 additional statutory days at Xmas
• Bike 2 Work Scheme
• Employee Assistant Programme
• CPD
• Occupational Health
• Local Discounts

After this apprenticeship

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Oliver Jackson

oliver.jackson@balticapprenticeships.com

The reference code for this apprenticeship is VAC2000018506.

Apply now

Closes in 17 days (Saturday 21 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.