Medical Receptionist Apprentice

BENTLEY MEDICAL PRACTICE LIMITED

REDCAR (TS10 4NW)

Closes on Monday 6 April 2026

Posted on 2 March 2026

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Summary

Bentley Medical Practice are looking for a Medical Receptionist Apprentice to join their team. You will learn the different duties that are required within the role, such as managing the various appointments, visits and care navigation in line with protocol.

Wage

£15,392 a year

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Training course
Business administrator (level 3)
Hours
37 Hours - Various times between 8am - 6pm.

37 hours a week

Start date

Monday 13 April 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job Summary:

  • To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
  • To undertake a variety of administrative duties to assist in the smooth running of the practice.

Job Responsibilities:

  • Manage the various appointments, visits and care navigation in line with protocol.
  • Computer data entry, processing and recording information in accordance with practice procedures.
  • Deal with telephone and face-to-face enquiries from the general public.
  • Make and cancel appointments with all clinicians as required.
  • File all correspondence as necessary.
  • Open internal and external posts.
  • Scan documents and forward them to the relevant staff.
  • Photocopying.
  • Change name/address details.
  • Make up patient records.
  • Any other duties relevant to the grading of the post.

Where you'll work

WEST DYKE ROAD
REDCAR
TS10 4NW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MIDDLESBROUGH COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative
  • Patience

About this employer

Welcome to Bentley Medical Practice, where your health and wellbeing are our priority. We are committed to providing high-quality patient centred care in a supportive environment. Our friendly practice team are based at our main practice premise within Redcar Primary Care Hospital, and at our branch surgery premises at Park Avenue, Redcar.

https://www.bentleymedicalpractice.co.uk/ (opens in new tab)

After this apprenticeship

Potential permanent position upon sucesfull compeltion of the apprenticeship program.

Ask a question

The contact for this apprenticeship is:

MIDDLESBROUGH COLLEGE

The reference code for this apprenticeship is VAC2000018498.

Apply now

Closes on Monday 6 April 2026