Apprentice Technical Sales

POWRED HEATING COMPONENTS LTD

Bristol (BS2 9PG)

Closes in 28 days (Tuesday 31 March 2026 at 11:59pm)

Posted on 2 March 2026

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Summary

PHC Parts is looking for an Apprentice Technical Sales Advisor to begin their journey within our ever-growing heating and plumbing merchant business. To succeed in this role, you will need to be able to multitask and work effectively, as well as being able to liaise with new and existing customers independently.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
40 hours per week Monday - Friday. Flexible but can be between 7.30am and 6.30pm. 1 hour lunch break.

40 hours a week

Start date

Monday 13 April 2026

Duration

1 year 3 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Advising customers
  • Processing orders
  • Receiving stock
  • Showroom and Trade Counter upkeep and branch household duties
  • Additional projects to include working with Microsoft Excel and Word
  • Attending and helping with professional events
  • Increasing existing customer base

Where you'll work

Unit 3
Parkway Trading Estate
St. Werburghs Road
Bristol
BS2 9PG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • City & Guilds Level 2 Customer Service Practitioner (or equivalent)
  • Full on-the-job training and support
  • Consistent and regular onsite support from our PHC Training manager
  • ERR workbook
  • Functional Skills in maths, English, and ICT- depending on your prior GCSE results

Requirements

Essential qualifications

GCSE in:

English. Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Enthusiastic
  • Able to listen and to adapt

Other requirements

Company perks scheme, corporate and staff events. Internal and external training opportunities. Significant potential for progression. Working in a friendly, professional environment with full support from team members, management, and company directors.

About this employer

PHC Parts is looking for an Apprentice Technical Sales Advisor to begin their journey within our ever growing heating and plumbing merchant business.

http://www.phc.parts (opens in new tab)

After this apprenticeship

  • After initial apprenticeship, become a valued member of our Trade Sales, either via the phone or counter
  • Chance to progress to various other positions

Ask a question

The contact for this apprenticeship is:

POWRED HEATING COMPONENTS LTD

Nigel Lancaster-Moore

nigel.lancaster-moore@phc.parts

01179414060

The reference code for this apprenticeship is VAC2000018443.

Apply now

Closes in 28 days (Tuesday 31 March 2026 at 11:59pm)