Apprentice Customer Service Administrator
HALL & RHODES SECURITY LTD
Brighouse (HD6 1QF)
Closes in 12 days (Sunday 15 March 2026 at 11:59pm)
Posted on 2 March 2026
Contents
Summary
This is an exciting opportunity to work for Hall and Rhodes Security Ltd undertaking varied duties. You will be part of a hard-working, supportive and friendly team.
- Wage
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£15,704 to £25,396.80, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
Wage Range: £7.55 to £12.21 per hour
The apprenticeship rate of pay is currently £7.55, £8 from the 1/4/2026.
The starting rate of pay may be negotiable, subject to experience.
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 08:30 - 17:00.
40 hours a week
- Start date
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Monday 30 March 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will include various duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:
Administration:
- Uploading and maintaining customer records
- Validating customer work orders
- Creation of customer invoices
- Maintain health & safety standards
- Dealing with stationary/stock levels and reordering as and when appropriate
- Using Microsoft Packages, in particular Word and Excel
- Responsible for co-ordinating the post
- Work co-operatively with other teams and partners to deliver services effectively
- Help out in times of need to ensure quality of service is met
- To deal courteously and efficiently with all team members, which will include our field personnel
- Inputting data onto internal systems with a high level of accuracy
- Dealing with requests for information
Customer Service:
- To deal courteously and efficiently with all visitors
- Providing refreshments for visitors when required
- Respond to emails promptly
- Answering the telephone in a polite and professional manner, dealing with enquiries quickly and efficiently
- Assisting all members of the team as and when required
Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirement's to complete the programme are as follows:
- Attend and be punctual for all induction session, lessons, work-based training/support sessions
- Complete all required assignments by the required timeline
- Build up your portfolio of evidence on-going
- Access support from your tutor's assessor/manager as and when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
Where you'll work
Armytage Road
Brighouse
HD6 1QF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will study at Kirklees College, following the Business Administrator Level 3.
The course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard. These will be transferable and suitable to an administration role in any sector. Health and Safety and other role-specific processes and tools will be taught in the company.
If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship, you will have the opportunity to be offered the Customer Service Practitioner Level 2.
Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.
Business Administrator Level 3. After 18 months, you will complete an End Point Assessment. This will involve the following:
- Showcase/Portfolio
- Interview
- Presentation on Project
- Knowledge Test
- Practical Observation
- Professional Discussion
You are given time off to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship.
Requirements
Essential qualifications
GCSE in:
Other in:
Desirable qualifications
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Excellent Timekeeping
- Excellent attendance
About this employer
At Hall & Rhodes Security Ltd, we provide comprehensive installation and maintenance of a wide range of security systems for industrial, commercial, and domestic premises.
Our services include intruder alarms, CCTV, access control, and security lighting – all tailored to meet your specific needs.
We take immense pride in our work, employing a dedicated team who are driven by our core mission: "To exceed our customers’ expectations."
In 2003, we earned the prestigious NACOSS Gold accreditation from the National Security Inspectorate (NSI), the highest honour in the security industry.
As an NSI-approved company, we are certified for intruder alarms, CCTV, and access control, ensuring all systems are designed and installed to current European standards, including BS EN 50131 and PD6662. Additionally, we maintain existing systems installed to BS 4737 and offer expert advice on system upgrades or improvements, even for installations by other companies.
Our reputation for excellence has made us a preferred choice for many local authorities and insurers, with most of our new business coming from the glowing recommendations of our satisfied customers.
https://www.hallandrhodes.co.uk/ (opens in new tab)
Company benefits
If the budget allows there may be an increases/bonuses ongoing, this will also be based on satisfactory employment and meeting apprenticeship targets, over the duration of the apprenticeship.
After this apprenticeship
There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Nichola Barnes
nbarnes@kirkleescollege.ac.uk
01484 437054
The reference code for this apprenticeship is VAC2000018406.
Apply now
Closes in 12 days (Sunday 15 March 2026 at 11:59pm)