Call Centre Representative Apprenticeship - Essex

Kompare Limited

Unit 8 Saxon HouseUpminster (RM14 3PJ)

Closes in 29 days (Friday 3 April 2026)

Posted on 2 March 2026

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Summary

Do you have the gift of the gab and a passion for helping people? Love talking on the phone and making someone’s day? Then this is the job for you! A great opportunity has arisen due to the vast expansion of the contact centre, and we are currently looking for ambitious and vibrant apprentices to join our established team based in Upminster, Essex. 

Wage

£15,600 a year

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9.00 am - 5:30 pm Saturday (1 in 4) 9.00 am - 1.00 pm

37 hours a week

Start date

Friday 10 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Kompare Limited is an insurance and financial contact centre for the leading providers across the UK. 

Job Responsibilities: 

As an Apprentice Call Centre Operative, you’ll be the voice of our company, helping customers who have applied for varied insurance or financial products, managing the calls and connecting the client to the correct broker for their insurance/financial quotes (no cold calling). Developing your communication skills to connect the client with the Broker with a seamless transition. 

Preferred Skills: 

  • Basic computer skills 
  • Excellent telephone manner 

Personal Attributes: 

  • Confident 
  • Professional 
  • Enthusiastic 
  • Vibrant 
  • Positive outlook & desire to succeed 
  • Motivated 

Where you'll work

Unit 8 Saxon HouseUpminster
RM14 3PJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Practitioner Apprenticeship Level 2.

Requirements

Desirable qualifications

Other in:

Drivers Licence (grade )

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative Skills
  • Customer Care Skills
  • IT Skills
  • Logical
  • Problem Solving Skills,

Other requirements

The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.

About this employer

Kompare Limited is an insurance and financial contact centre for the leading providers across the UK

After this apprenticeship

There is a possibility of being offered a full-time role after successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

PARAGON EDUCATION & SKILLS LIMITED

The reference code for this apprenticeship is VAC2000018382.

Apply now

Closes in 29 days (Friday 3 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.