Kia Service/Parts Advisor Apprentice - Rayleigh
ALLEN FORD (UK) LIMITED
Benfleet (SS7 3NL)
Closes in 26 days (Tuesday 31 March 2026 at 11:59pm)
Posted on 2 March 2026
Contents
Summary
All Kia Apprenticeships are nationally recognised. In addition, apprentices will be provided with the opportunity to achieve additional recognised qualifications that support apprentices' career development, allowing them to be recognised and accredited Kia Dealer employees. With industry-leading success rates, now is a great time to join us.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.
40 hours a week
- Start date
-
Thursday 2 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
- Customer contact and experience
- Taking customer bookings and scheduling services and repairs
- Communicating the customer's work and faults to the vehicle technicians
- Handling customer complaints
- Advice and guidance for vehicle care and warranty retention and warranty claims
- Taking orders from customers, both face-to-face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices
- Advise on accessories and modifications
- Warranty claims and returns
Where you'll work
8 Stadium Way
Benfleet
SS7 3NL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLNET LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
- Professional development
- Delivering a quality business-focused service
- Teamwork
- Cultural and environmental awareness
- Communication and influencing skills
- Delivering customer excellence
- Handling customer complaints
- Inventory and stock management
- Receiving and processing payments
More training information
- Apprentices will attend block training (Monday-Wednesday) at the state-of-the-art Kia Academy in Derby
- Hotel accommodation is provided to apprentices travelling to Derby, and the cost is funded by the employer. Meaning apprentices will not be required to cover the costs of travel or accommodation during their stay
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 or C and above)
- Maths (grade 4 or C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
About this employer
Allen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997. Allen Ford has been firmly established as one of the UK’s leading suppliers of Ford cars and vans to private motorists and businesses. The expansion continued, including dealerships in the south of England and the Midlands, plus adding sales and servicing of Kia vehicles, and in 2014 Allen Ford was acquired by Super Group
Essex Ford opened for business on 4th August 1989 as another family-owned business. It went from strength to strength with dealerships in Basildon, Billericay, Lakeside Thurrock, Rayleigh, and Southend to become Essex Auto Group with sales and aftersales support of other successful manufacturer brands (including Kia and Mazda). Essex Auto Group became part of the Allen Motor Group in 2017.
SMC also became part of the Allen Motor Group in 2017. Founded in 1982, the Slough Motor Company quickly established a reputation for outstanding customer service and quality vehicles. The group built up with sales and service of Kia vehicles in addition to further dealerships opening in Sittingbourne (1983), Hillingdon (1989), Gravesend (1990), Uxbridge (1993), Crayford (1998), and Windsor (2000).
https://www.allenmotorgroup.co.uk/about-us/ (opens in new tab)
After this apprenticeship
- Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
recruitment@skillnet.org.uk
The reference code for this apprenticeship is VAC2000018371.
Apply now
Closes in 26 days (Tuesday 31 March 2026 at 11:59pm)