Customer Service Apprenticeship

PROLINE CARE RECRUITMENT LIMITED

Birmingham (B2 4EU)

Closes in 25 days (Monday 30 March 2026 at 11:59pm)

Posted on 2 March 2026

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Summary

We are seeking a friendly, organised, and detail-oriented Office Customer Service Representative to serve as the first point of contact for clients. The ideal candidate will provide excellent customer support, handle administrative tasks, and ensure smooth daily office operations.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9am- 5pm

40 hours a week

Start date

Thursday 30 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet and assist customers, clients, and visitors in person and via phone or email
  • Respond to customer inquiries, complaints, and requests in a timely and professional manner
  • Process orders, forms, applications, and requests accurately
  • Maintain customer records and update information in databases or systems
  • Schedule appointments and manage calendars
  • Handle incoming and outgoing correspondence
  • Coordinate with internal departments to resolve customer issues
  • Maintain a clean, organised, and welcoming office environment 
  • Perform general administrative duties such as filing, data entry, and document preparation

Where you'll work

5th Floor the White House
111 New Street
Birmingham
B2 4EU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

More training information

  • Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
  • Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
  • Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
  • To support learning, we utilise online resources mapped to the apprenticeship, and all learners are given access to LinkedIn
    Learning and other bespoke channels are designed to support their apprenticeship

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Team working
  • Non judgemental
  • Patience

Other requirements

Working in an office with colleagues based at a desk with a computer

About this employer

We supply experienced care and support workers to residential homes, nursing homes, day services and other care settings.

https://www.proline.org.uk/ (opens in new tab)

After this apprenticeship

  • Continue working in a customer service role at our company and further themselves in learning and confidence

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

The reference code for this apprenticeship is VAC2000018370.

Apply now

Closes in 25 days (Monday 30 March 2026 at 11:59pm)