Allocations Administrator Apprentice
Winchester City Council
Hampshire (SO23 9LJ)
Closes in 16 days (Sunday 15 March 2026)
Posted on 27 February 2026
Contents
Summary
Working within the Allocations Team, you will carry out essential administrative tasks and support Winchester City Council to fulfil its statutory duties, helping those in housing need to find suitable accommodation via the Hampshire Home Choice Housing Register.
- Wage
-
£24,243 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, times to be confirmed.
37 hours a week
- Start date
-
Tuesday 7 April 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer and respond to calls to our duty line, visitors to our reception and customers communicating via email and post.
- Provide front-facing customer service, ensuring all customers receive the same quality of service regardless of their differing communication needs.
- Assess housing applications and housing need.
- Complete essential housing register administrative tasks.
- Work collaboratively with our immediate colleagues in homelessness, temporary accommodation but also, external housing providers, the wider housing department at the council and external partner agencies.
Where you'll work
City Offices
Colebrook Street
Winchester
Hampshire
SO23 9LJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF ENGLAND TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Other requirements
- Disclosure and Barring Service (DBS) check
About this employer
The Council’s offices are in the heart of the Cathedral City of Winchester, the ancient capital of England and the county town of Hampshire. The city itself is a major tourist destination attracting 5 million visitors a year, hosting many events including the Hat Fair, Boomtown Music Festival, Cycle Fest and the hugely popular Christmas Market. Winchester City Council serves a large district which spans 250 square miles of central Hampshire with a population of 122,000 residents.
https://www.winchester.gov.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
You will be supported to develop the knowledge, skills and behaviours to progress a career in Strategic Housing and Allocations.
Ask a question
The contact for this apprenticeship is:
Winchester City Council
Alex Burns
aburns@winchester.gov.uk
The reference code for this apprenticeship is VAC2000018283.
Apply now
Closes in 16 days (Sunday 15 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.