Digital Learning Technician Apprentice

Newham College of Further Education

London (3 available locations)

Closes in 3 days (Friday 6 March 2026 at 11:59pm)

Posted on 27 February 2026

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Summary

Providing essential first line digital support, helping students and staff effectively use digital systems, learning platforms and teaching technologies. Based in the Learning Resource Centre (LRC), the postholder will provide a face-to-face digital helpdesk and must be confident, approachable and comfortable supporting people in person.

Wage

£25,246 a year

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Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

36 hours a week

Start date

Tuesday 7 April 2026

Duration

1 year 6 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide friendly, first line support for students experiencing login or account issues, ensuring prompt resolution or appropriate escalation
  • Help students confidently navigate key digital platforms, including Microsoft 365, Moodle, Evolve, and Bodyswaps, online library tools, and other College systems
  • Deliver drop in sessions, informal workshops, and one to one support to build essential digital literacy, study skills, and online safety awareness
  • Promote responsible digital use, digital wellbeing, and effective practices for studying and collaborating online
  • Assist academic and support staff with the setup, use, and troubleshooting of digital teaching tools, including interactive whiteboards, visualisers, and AV systems
  • Support the operational setup and running of immersive rooms, ensuring smooth delivery for teaching sessions, events, and demonstrations
  • Log, track, and update IT help requests in line with College procedures, escalating issues where necessary
  • Support the maintenance, review, and creation of digital resource guides, self-help documents, and troubleshooting materials
  • Assist with asset management tasks, including tracking devices, equipment loans, or updates to digital systems

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • East Ham Campus, High Street South, London, E6 6ER
  • Stratford Campus, Welfare Road, London, E15 4HT
  • Prince Regent Lane, London, E13 8SG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

This apprenticeship is delivered as a day release, you will be required to attend college once a week.

  • Level 3 Information Communication Technician
  • Behaviour, Skills and Knowledge

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C or above)
  • Maths (grade 4 / C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Disclosure and Barring Service (DBS) check will be required.

About this employer

The merger of Newham College London and NewVIc Sixth Form Centre, offers you more choices than ever. One of London’s Top-Performing Colleges – Newham College has been a top-performing further education college since 2018, helping students achieve high success rates and strong career outcomes.

https://newham.ac.uk/ (opens in new tab)

After this apprenticeship

There may be an opportunity to progress into permanent employment after successfully completing the apprenticeship.

Ask a question

The contact for this apprenticeship is:

NEWHAM COLLEGE OF FURTHER EDUCATION

The reference code for this apprenticeship is VAC2000018255.

Apply now

Closes in 3 days (Friday 6 March 2026 at 11:59pm)