Apprentice Customer Service Administrator
HALL & RHODES SECURITY LTD
Brighouse (HD6 1QF)
Closes in 16 days (Sunday 15 March 2026 at 11:59pm)
Posted on 27 February 2026
Contents
Summary
This is an exciting opportunity to work for Hall and Rhodes Security Ltd undertaking varied duties. You will be part of a hard-working, supportive and friendly team.
- Wage
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£15,704 to £25,396.80, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
Wage Range: £7.55 to £12.21 per hour
The apprenticeship rate of pay is currently £7.55, £8 from the 1/4/2026.
The starting rate of pay may be negotiable, subject to experience.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday
08:30 - 17:00
40 hours a week
- Start date
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Monday 30 March 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will include various duties with the aim to develop and have more responsibility during your apprenticeship. The role will include some of the following areas:
Administration:
- Uploading and maintaining customer records.
- Validating customer work orders.
- Creation of customer invoices.
- Maintain health & safety standards.
- Dealing with stationary/stock levels and reordering as and when appropriate.
- Using Microsoft Packages, in particular Word and Excel
- Responsible for co-ordinating the post.
- Work co-operatively with other teams and partners to deliver services effectively.
- Help out in times of need to ensure quality of service is met.
- To deal courteously and efficiently with all team members, which will include our field personnel.
- Inputting data onto internal systems with a high level of accuracy.
- Dealing with requests for information
Customer Service:
- To deal courteously and efficiently with all visitors
- Providing refreshments for visitors when required
- Respond to emails promptly
- Answering the telephone in a polite and professional manner, dealing with enquiries quickly and efficiently
- Assisting all members of the team as and when required
Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirement's to complete the programme are as follows:
- Attend and be punctual for all induction session, lessons, work-based training/support sessions.
- Complete all required assignments by the required timeline.
- Build up your portfolio of evidence on-going.
- Access support from your tutor's assessor/manager as and when required.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.
Where you'll work
Armytage Road
Brighouse
HD6 1QF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Overview of Customer Service Level 2 Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
Behaviours / Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals.
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment this will involve the following:
- Showcase/Portfolio
- Interview
- Practical Observation
- Professional Discussion
You are given one day per week as time off to study; you will attend classes face to face at Kirklees College in Huddersfield. There will be on-going support sessions via Teams as well as progress reviews with yourself and manager every 6/8 weeks. The study day is a Wednesday.
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Excellent Timekeeping
- Excellent attendance
About this employer
At Hall & Rhodes Security Ltd, we provide comprehensive installation and maintenance of a wide range of security systems for industrial, commercial, and domestic premises.
Our services include intruder alarms, CCTV, access control, and security lighting – all tailored to meet your specific needs.
We take immense pride in our work, employing a dedicated team who are driven by our core mission: "To exceed our customers’ expectations."
In 2003, we earned the prestigious NACOSS Gold accreditation from the National Security Inspectorate (NSI), the highest honour in the security industry.
As an NSI-approved company, we are certified for intruder alarms, CCTV, and access control, ensuring all systems are designed and installed to current European standards, including BS EN 50131 and PD6662. Additionally, we maintain existing systems installed to BS 4737 and offer expert advice on system upgrades or improvements, even for installations by other companies.
Our reputation for excellence has made us a preferred choice for many local authorities and insurers, with most of our new business coming from the glowing recommendations of our satisfied customers.
https://www.hallandrhodes.co.uk/ (opens in new tab)
Company benefits
If the budget allows there may be an increases/bonuses ongoing, this will also be based on satisfactory employment and meeting apprenticeship targets, over the duration of the apprenticeship.
After this apprenticeship
There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
Nichola Barnes
nbarnes@kirkleescollege.ac.uk
01484 437054
The reference code for this apprenticeship is VAC2000018251.
Apply now
Closes in 16 days (Sunday 15 March 2026 at 11:59pm)