Junior Housing Manager Apprentice

CT Skills

102 Station Road East, Oxted (RH8 0QA)

Closes in 17 days (Friday 20 March 2026)

Posted on 27 February 2026

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Summary

This is a great opportunity for someone looking to start a new career in housing. You will work as part of a supportive team, helping to manage homes and support residents.

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

Training course
Housing and property management (level 3)
Hours
Monday to Friday 9.00am to 5.30pm with 1 hour unpaid lunch- Hybrid (3 days in office, 1 day on site & 1 day work from home)

37 hours 30 minutes a week

Start date

Monday 23 March 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Being a first point of contact for residents by phone, email, or in person, helping with general questions and passing on more complex issues to senior colleagues
  • Helping to log repairs, follow up with contractors, and keep residents updated on progress
  • Learning how to use systems to record information, track jobs, and update records
  • Supporting property visits, inspections, and viewings, often alongside a more experienced colleague
  • Assisting with tenancy paperwork when residents move in or out of a property
  • Helping with basic rent queries and administration tasks
  • Supporting the team with complaints, neighbourhood issues, or anti-social behaviour reports, with guidance provided
  • Making sure records are kept up to date and working in line with company policies
  • Carrying out general admin tasks and helping the team as needed
  • Minimum of 6 hours per week spent on apprenticeship work and training

Where you'll work

102 Station Road East, Oxted
RH8 0QA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CT SKILLS LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
  • Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
  • Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
  • Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
  • Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
  • Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
  • Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
  • Problem Solving: Use a problem solving and flexible approach in their day to day duties.
  • Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
  • Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

You'll attend monthly 1-2-1 meetings (online via teams every month- NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more! You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Requirements

Desirable qualifications

GCSE or equivalent in:

None required (grade None required)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • IT skills
  • Logical
  • Organisation skills
  • Presentation skills
  • Problem solving skills
  • Team working

About this employer

MTDH Management are proud to work exclusively on behalf of MTD Housing Ltd, supporting their mission to provide safe, comfortable, and truly supportive homes. Their focus is simple: to look after residents with care, clarity, and a personal touch. By being closely connected to one dedicated landlord, they offer a more consistent, responsive, and community-minded service- ensuring every home is well cared for and every resident feels valued.

After this apprenticeship

  • As with any apprenticeship opportunity- if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business

Ask a question

The contact for this apprenticeship is:

CT SKILLS LIMITED

The reference code for this apprenticeship is VAC2000018220.

Apply now

Closes in 17 days (Friday 20 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.