IT Support Apprentice

FRAMPTONS LIMITED

Somerset (BA4 5PD)

Closes in 27 days (Thursday 26 March 2026 at 11:59pm)

Posted on 27 February 2026

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Summary

The successful candidate will assist the IT team in providing technical support to staff/users and help to maintain hardware, software and network systems. This role is ideal for someone looking to start their career in IT, offering hands-on experience, training and the opportunity to develop technical and customer-facing skills.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

  • Starting rate for apprentice aged 16-19 will be £9 per hour.
  • Starting rate for apprentice aged 20+ will be £9.50 per hour.
  • Pay to increase after 6 and 12 months in the apprenticeship. 

Training course
Information communications technician (level 3)
Hours
Monday to Friday - 9am to 5pm.

37 hours 30 minutes a week

Start date

Wednesday 1 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Setting up new starters on the system, creating/migrating their mailbox from a prem environment to the cloud.
  • Setting up hardware devices like computers, laptops, cameras and printers.
  • Assisting employees with general IT issues/queries, ranging from setting up peripherals to troubleshooting complex problems.
  • Collaborating with all departments across the business working on crucial IT projects.
  • Testing and maintenance of the backup system.
  • Firewall maintenance and updating rules within the system.
  • Configuration and maintenance of cisco switches.
  • Checking computers/laptops windows updates, manually and automatically through an update server.
  • Involved in improving cyber policies and phishing simulations.
  • Updating/improving documentation procedures.
  • Effectively control health & safety risks within your designated work areas and teams.

Where you'll work

76 Charlton Rd
Shepton Mallet
Somerset
BA4 5PD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

YEOVIL COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Yeovil college attendence once every 2 weeks, plus 1 hour remote session every week. 

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 9 – 4 / A* - C)
  • Maths (grade Grade 9 – 4 / A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • You will need transport to get to Shepton Mallet 5 days a week. 
  • You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone conversation with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About this employer

Framptons was established in 1898 and has since become an award-winning business based in Shepton Mallet,Somerset. In 2023, the company was acquired by Profura and has continued to deliver the service and quality that are fundamental to its operations. With a heritage spanning more than a century in the food industry, Framptons has developed renowned processing facilities at its Somerset factory.

https://www.framptons.com/ (opens in new tab)

After this apprenticeship

  • Upon completion of this apprenticeship, there could be potential to become an IT Support Technician within Framptons Ltd.

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935845380

The reference code for this apprenticeship is VAC2000018208.

Apply now

Closes in 27 days (Thursday 26 March 2026 at 11:59pm)