Lettings and Property Management Apprentice
FLETCHER AND COMPANY LETTINGS LTD
Derby (DE24 8LZ)
Closes in 28 days (Wednesday 1 April 2026 at 11:59pm)
Posted on 27 February 2026
Contents
Summary
As part of our lettings team, you will receive comprehensive training across the entire lettings lifecycle, gaining hands-on experience in all aspects of the process. From initial property marketing through to tenancy management and client care, you will play a key role in delivering a seamless experience for landlords and tenants alike.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
£8 per hour for under 18's
£11 per hour for over 18's
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 09.00 - 17.30.
There is an option of working 1 in 2 Saturdays. Anyone that works a Saturday, gets a day off the next week. For example, if you work 09.00 - 14.00 on Saturday, you will still get the whole day off in the week.
40 hours a week
- Start date
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Monday 20 April 2026
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Supporting the marketing and promotion of rental properties
- Assisting with applicant enquiries, viewings, and tenant referencing
- Preparing tenancy documentation and coordinating move-ins
- Managing property maintenance and contractor liaison
- Building strong relationships with landlords and tenants
- Supporting compliance, inspections, and general property management duties
- Contributing to team targets and delivering exceptional customer service
What We Offer:
- Full training covering every stage of the lettings and management process
- Structured onboarding with ongoing mentoring and support
- Regular 1-to-1 reviews and performance appraisals
- Continuous professional development opportunities
- A collaborative and forward-thinking working culture
- The chance to build a rewarding career within a respected, ambitious and growing independent agency
About You:
- A positive, proactive, and professional approach
- Strong communication and organisational skills
- A genuine interest in property and customer service
- Ability to work both independently and as part of a team
- Desire to learn, develop, and grow within the role
If you are passionate about property and want to be part of a progressive, respected agency where your development is genuinely supported, we would love to hear from you.
Where you'll work
Unit 15
Melbourne Business Court, Pride Park
Derby
DE24 8LZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed both face to face, and remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
- DBC Training are a multi award-winning employment and skills training provider
- We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
- https://dbc-training.co.uk/
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
About this employer
Join an award-winning team shaping the future of property.
Fletcher & Company is a leading independent estate agency renowned for marketing distinctive and high-quality homes across Derbyshire. With a strong reputation built on expertise, innovation, and exceptional customer service, we pride ourselves on being progressive in our thinking and committed to continually improving both our business and the wider property industry.
https://www.fletcherandcompany.co.uk/ (opens in new tab)
Company benefits
Free parking
After this apprenticeship
A full time position within the business and the opportunity to grow within the team.
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Heather Duffield
heather@dbc-training.co.uk
07375919487
The reference code for this apprenticeship is VAC2000018199.
Apply now
Closes in 28 days (Wednesday 1 April 2026 at 11:59pm)